Senior AI & Solutions Engineer

Location: Dubai, Dubai, United Arab Emirates

Workplace: remote

Description

Senior AI & Solutions Engineer

AI • Salesforce • LLMs • Intelligent CRM • Full-Stack Engineering

Build the Future of AI-Powered Enterprise Solutions

We are looking for an exceptional Senior AI & Solutions Engineer to join our team and help us push the boundaries of what is possible with AI, Salesforce and next-generation CRM technology.

This is not a traditional software engineering role.

We are looking for someone who is genuinely excited about AI, LLMs, automation and building things that havent been built before.

You will have the opportunity to work with technologies such as Claude, ChatGPT/OpenAI, Salesforce Agentforce and our own AI-powered CRM, turning ideas into impressive, working solutions that can be demonstrated to some of the worlds leading companies.

You will have significant freedom to experiment, innovate and influence the direction of our AI technology.

This is your opportunity to build, experiment and showcase what you can do.

The Opportunity

You will sit at the centre of our AI, Product, Business Development and Services teams.

Your role will be to take a customer challenge, understand the business problem and turn it into something tangible.

That could mean:

Customer problem → AI concept → architecture → code → working prototype → compelling demo → production solution.

You will build highly compelling, industry-specific demonstrations across Salesforce and our proprietary CRM platform, while helping customers understand how AI can transform their organisations.

You will also help us embed AI throughout our own organisation, working with our R&D and Services teams to make AI part of how we build and deliver technology.

What Youll Be Doing

Build AI Solutions

Work hands-on with the latest AI technologies to create:

• AI agents
• Intelligent CRM capabilities
• AI sales assistants
• Customer intelligence platforms
• Automated workflows
• RAG and enterprise knowledge systems
• AI-powered business processes
• AI copilots
• Multi-agent solutions
• LLM-powered applications
• Industry-specific AI solutions

Youll be encouraged to experiment with new technologies and approaches and determine what genuinely works.

Salesforce + AI

Build innovative AI experiences around Salesforce using technologies including:

• Salesforce
• Salesforce Agentforce
• Einstein
• Apex
• Lightning Web Components
• Salesforce Flow
• Salesforce APIs
• External LLM integrations

Youll combine Salesforce capabilities with leading LLMs such as Claude and OpenAI to create solutions that go well beyond standard CRM functionality.

Build Our Own AI-Powered CRM

Youll also work directly on our proprietary CRM platform.

This is where you can really innovate.

Youll help design and build:

• AI-native CRM functionality
• AI sales intelligence
• Automated account research
• Intelligent lead analysis
• AI-generated customer insights
• Sales agents
• Automated workflows
• AI-powered customer engagement
• Intelligent recommendations
• Enterprise AI assistants

You wont simply be integrating AI into an existing product — youll help shape what an AI-native CRM should actually look like.

Full-Stack Engineering

You need to be a genuine hands-on engineer.

Front End

• React
• TypeScript
• JavaScript
• Next.js
• HTML/CSS
• Modern component architectures

Backend

• Python
• Node.js
• FastAPI
• REST APIs
• GraphQL
• Microservices

Strong Python and/or TypeScript experience is particularly important.

AI Engineering

You should have real-world experience working with modern LLM technology, including:

• OpenAI / ChatGPT
• Anthropic Claude
• Gemini
• LLM APIs
• Prompt engineering
• RAG
• Vector databases
• Embeddings
• Function/tool calling
• AI agents
• Agentic workflows
• Multi-agent architectures
• AI evaluation
• AI guardrails
• AI security

Experience with frameworks such as LangChain, LangGraph or equivalent technologies is highly desirable.

Customer-Facing

You will not be sitting behind a screen all day.

You will work directly with customers, prospects and senior stakeholders to understand their businesses and identify where AI can make a real difference.

Youll be involved in:

• Customer discovery sessions
• Technical workshops
• AI strategy discussions
• Solution design
• Technical demonstrations
• Proof-of-concepts
• RFP/RFI responses
• Customer presentations
• AI roadmaps
• Solution implementation

You need to be comfortable explaining complex technology in a way that makes sense to a CEO, CIO, CTO or business leader.

Work Directly With Business Development

You will become a key technical partner to our Business Development team.

Together youll create best-in-class industry demonstrations designed around real customer challenges.

Rather than giving customers generic AI demos, youll help us build:

This is your industry. This is your problem. This is what we can build for you.

Youll help turn opportunities into compelling technical demonstrations that customers can immediately understand and get excited about.

Become Our Internal AI Champion

AI will increasingly become part of everything we do.

Youll work with our R&D and Services teams to:

• Introduce new AI technologies.
• Develop AI engineering standards.
• Train developers and consultants.
• Build reusable AI components.
• Create internal AI frameworks.
• Identify opportunities for automation.
• Help teams incorporate AI into existing solutions.
• Run internal AI workshops.
• Share new developments and technologies.

Youll have the opportunity to become one of the key technical voices shaping our AI strategy.

Create Content & Showcase What We Build

If we build something great, we want people to see it.

Youll help create:

• Product demonstrations
• AI demo videos
• Technical walkthroughs
• Customer presentations
• Internal training videos
• LinkedIn/video content
• Technical articles
• Architecture demonstrations

You should be comfortable jumping on camera and saying:

Let me show you what weve built.

Fast-Paced Environment

We move quickly.

Customer opportunities can appear with tight deadlines, and sometimes the requirement will be:

We have a customer meeting next week. Can we build this?

We expect you to thrive in that environment.

You should be comfortable:

• Working to tight deadlines.
• Rapidly prototyping ideas.
• Prioritising what matters.
• Making decisions quickly.
• Working independently.
• Iterating quickly based on feedback.
• Moving from idea to demonstration in days rather than weeks.

We dont expect everything to be perfect on the first attempt.

We expect you to build, test, learn and improve quickly.

The Technology Stack

AI

OpenAI • Anthropic Claude • Gemini • Azure OpenAI • LLM APIs • RAG • AI Agents • Agentic Workflows • Prompt Engineering • Embeddings • Vector Search • Function Calling • AI Evaluation • AI Guardrails

Salesforce

Salesforce CRM • Agentforce • Einstein • Apex • Lightning Web Components • Salesforce Flow • Salesforce APIs

Front End

React • TypeScript • JavaScript • Next.js

Backend

Python • Node.js • FastAPI • REST • GraphQL • Microservices

Data

PostgreSQL • MongoDB • Redis • Vector Databases • pgvector • Pinecone • Weaviate • Elasticsearch / OpenSearch

Cloud & DevOps

Azure • AWS • Google Cloud • Docker • Kubernetes • Git • GitHub/GitLab • CI/CD

What Were Looking For

We are looking for someone who combines:

Engineering ability + AI expertise + creativity + commercial thinking + communication skills.

You should have:

• 7+ years of software engineering / solution architecture experience.
• Strong full-stack development skills.
• Strong React and TypeScript.
• Strong Python and/or Node.js.
• Significant Salesforce experience.
• Experience with Salesforce Agentforce / Einstein.
• Hands-on experience with OpenAI and/or Anthropic Claude.
• Experience building LLM-powered applications.
• Experience with AI agents and RAG.
• Strong API and integration experience.
• Cloud experience.
• Enterprise architecture experience.
• Excellent communication skills.
• Experience working directly with customers.

Most importantly, you should be curious.

AI is changing incredibly quickly. We dont expect you to know everything.

We want someone who sees a new technology and thinks:

I wonder what we could build with that?

Why Join Us?

Build, Dont Just Talk About AI

Youll be building real AI products and solutions for real customers.

Work With Cutting-Edge Technology

Youll work with some of the worlds leading LLMs and AI platforms and constantly experiment with what comes next.

Be Creative

We want ideas. If you have a better way of doing something, we want to hear it.

Work Remotely

This is a fully remote role, working with an international team and customers across multiple markets.

Move Fast

Youll have the opportunity to take an idea from concept to working demonstration incredibly quickly.

Showcase Your Work

Youll have opportunities to demonstrate and showcase the technology you build through customer demos, videos, presentations and industry events.

Shape the Product

Youre not joining simply to maintain someone elses architecture.

Youll have a genuine opportunity to influence how we build our AI products and what our AI-powered CRM becomes.

The Person Were Looking For

You might be a:

Senior Full-Stack Engineer who became obsessed with AI.

AI Engineer who loves building products.

Salesforce Architect who has moved heavily into Generative AI.

Solutions Architect who can actually code.

Or someone who simply doesnt fit neatly into one of those boxes.

Thats fine.

If youre technically excellent, commercially minded, curious about AI and love building things, we want to hear from you.

This is an opportunity to make a real impact.

You will have the freedom to experiment, the responsibility to deliver and the opportunity to build technology that customers genuinely want to use.

If you want to be at the forefront of AI, build incredible solutions and have your work seen by customers around the world, this could be the role for you.