Solutions Engineer - East Coast

Location: Remote - East Coast (US)

Experience Level: Mid Level

Description

Who we are

Faye is the first-ever digital, consumer-centric travel insurance for Americans with a product redefining travel coverage and care, taking it from a forgettable add-on to a must-have advantage that enhances the entire trip experience. Faye’s whole-trip protection, coupled with its proprietary technology, enables 24/7 immediate assistance, claims processing and reimbursements anywhere in the world, setting a new standard and over-delivering in an industry synonymous with doing the opposite.

Life at Faye

At Faye, every day is a journey. Whether you’re building the next generation of travel products, coding new solutions, or helping travelers navigate the unexpected, your work here has a real impact on real people. Our team is as diverse as the destinations our travelers explore–made up of 62% women, 50% parents, and a few office pets. Since launching in 2022, we’ve accomplished what others in the travel insurance industry only dream of–and we’re just getting started. At Faye, we believe in growing together, having fun along the way, and making every day count.

What were looking for

Were looking for a Solutions Engineer to serve as the technical bridge between our Business Development and Engineering teams. This is a hands-on, customer-facing role for someone who enjoys solving complex technical challenges while building strong partnerships.

Youll own the technical implementation journey for our partners, from the first sales conversation through integration, launch, and ongoing success - ensuring seamless execution and long-term value.

Responsibilities

Pre-Sales

• Scope partner engagements with clear objectives and success criteria
• Work with the business development team to identify new opportunities and prepare technical documentation to support the sales process
• Present technology demos to support new business

Integration & Implementation

• Own partner integrations end-to-end as the primary technical point of contact
• Support the design and implementation process of tailored solutions based on partner technical requirements
• Coordinate internal stakeholders to ensure timely and successful integrations

Post-Launch & Growth

• Troubleshoot, reproduce, and identify root causes of partner-reported issues
• Serve as an advocate for partners inside the engineering organization
• Use SQL, Tableau, and reporting tools to identify and present actionable growth opportunities to partners
• Manage multiple concurrent partner engagements
• Identify process improvement opportunities and implement automation to optimize client engagements

Requirements

• Customer-facing background in sales engineering, solutions consulting, or a similar role
• 4+ years of programming experience in Node.JS or an equivalent language
• 4+ years of experience with web technologies such as HTTP, HTML, XML, and REST APIs
• Strong written and verbal communication skills with both technical and non-technical audiences
• Experience in the travel or travel insurance industry

Qualifications