Field Service Engineer - Japan

Location: Minato City, Tokyo, jp, Remote

Company Description

Join TOMRA Recycling and help drive the circular economy

At TOMRA Recycling, we develop industry-leading sensor-based sorting solutions that enable smarter resource recovery and a more sustainable future. Our technologies help customers maximize recycling efficiency, reduce waste, and support the transition to a circular economy.

With more than 11,000 systems installed worldwide and operations in over 50 countries, TOMRA Recycling is a global leader in advanced sorting technology.

We are currently looking for a Field Service Engineer to support our growing customer base across Japan. In this role, you will be the technical expert on-site, ensuring our systems operate at peak performance while building strong relationships with customers and delivering outstanding service.

Job Description

What Youll Do

As a Field Service Engineer, you will be responsible for the installation, commissioning, maintenance, optimization, and troubleshooting of TOMRA sorting systems across Japan.

Your key responsibilities will include:

• Commissioning, testing, integration, and start-up of TOMRA sorting equipment
• Performing preventive maintenance, repairs, and technical upgrades
• Diagnosing and resolving electrical, mechanical, and system-related issues
• Providing on-site and remote technical support to customers
• Optimizing machine performance and maximizing equipment uptime
• Delivering customer training for operators and maintenance teams
• Preparing detailed service reports and technical documentation
• Supporting Sales and Project Management teams with technical expertise
• Participating in on-call support activities when required
• Sharing field feedback and improvement opportunities with internal teams

Qualifications

What Were Looking For

Experience & Qualifications

• Degree, diploma, or equivalent qualification in Electrical, Mechanical, Mechatronics, or Electro-Mechanical Engineering
• Experience in Field Service, Industrial Maintenance, Automation, Commissioning, or similar technical environments
• Strong troubleshooting and problem-solving skills
• Ability to work independently and manage technical issues in the field
• Experience working directly with customers in industrial environments

Skills & Competencies

• Strong communication and interpersonal skills
• Customer-focused and service-oriented mindset
• Excellent analytical and diagnostic abilities
• Self-motivated with a proactive approach to problem-solving
• Ability to remain calm and effective under pressure
• Strong organizational and reporting skills
• Comfortable working in multicultural and international environments

Language Requirements

• Japanese: Business-level proficiency
• English: Professional working proficiency

Additional Requirements

• Willingness to travel extensively throughout Japan
• Ability to travel internationally on occasion when required
• Valid drivers license

Additional Information

Why Join TOMRA?

At TOMRA, youll work with cutting-edge technology that has a real impact on global sustainability.

We offer:

• A meaningful role supporting the circular economy
• Exposure to industry-leading sorting technology
• International career opportunities within a global organization
• Ongoing technical and professional development
• A collaborative and supportive team culture
• High levels of ownership and autonomy

Ready to Make an Impact?

If youre passionate about technology, enjoy solving technical challenges, and want to help build a more sustainable future, wed love to hear from you.

Apply today and become part of TOMRA Recyclings global service team.

*Tomra does not differentiate on the basis of gender, race or ethnicity, religion, color, sexual orientation or identity, disability, age and other protected statuses as given by applicable law. We are committed to creating a diverse and inclusive environment and are proud to be an equal opportunity employer.

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