Field Service Engineer

Location: Kassel, de, Remote

Company Description

TOMRA Food is a multinational organization and a leading provider of sensor-based sorting, peeling and integrated post-harvest solution for the food industries. Transforming global food production to maximize food safety and minimize food loss by making sure Every Resource Counts™, has been our strength for over 50 years. 

At TOMRA, we want people to innovate, show passion in their work and be responsible. We encourage the freedom to innovate and take risks that result in breakthroughs that challenge the status quo. We value passion that focuses and commits to meeting success. We believe in a responsible and safe mindset that takes care of our customers, products, and fellow employees. 

Join the resource revolution ! 

Our EMEA North Food division is based in Leuven, Belgium, and we are always looking for passionate individuals to join our organization. For this position, residing north of Brussels is considered an advantage, although it is not a requirement.

Job Description

As a Field Service Engineer, youll be part of the EMEA North service team and will report to the Field Service Team leader. With Safety first mindset throughout the daily work both at company and our customer sites you will:

• Install, commission, and maintain TOMRA sorting machines at customer sites.
• Diagnose and resolve mechanical and electromechanical issues, ensuring minimal downtime.
• Perform preventive and corrective maintenance, upgrades, and retrofits.
• Support customers with training and best practices for daily machine operation.
• Document service activities and provide clear feedback to internal teams for continuous improvement.
• Collaborate with colleagues across service, engineering, and sales to deliver a high-quality customer experience.

Qualifications

• Mechanical education (Requires secondary education diploma, preferably a subject-specific diploma) or proven practical experience in a mechanical field service role.
• An EFK (Elektrofachkraft) together with AuS (Arbeiten unter Spannung) qualification is mandatory.
• Minimum 5 years of experience in Field Service Engineer
• Hands-on experience with mechanical systems (pneumatics, hydraulics, rotating equipment).
• Basic understanding of electrical systems and controls preferred.

• Fluent in English and German; additional languages are an advantage.
• Valid drivers license with a good driving record.
• Willingness to travel across mostly Germany (Austria, Switzerland, and occasionally other European countries - travel planned in advance).

• Comfortable working in industrial environments and on customer sites.
• Independent, proactive, and solution-oriented.
• Strong communication skills with a customer-focused mindset.

Additional Information

Why work for us: 

You will have long-term career opportunities, with a globally renowned company and the following: 

• A competitive compensation package, including a minimum annual base salary starting from €47.000 gross, depending on experience and qualifications
• Hybrid working policy 
• 30 days of annual leave
• Employer contribution to the company pension scheme
• Employer-funded group accident insurance
• Employee share purchase program with preferential conditions for TOMRA shares
• Exclusive employee discounts through the Corporate Benefits platform
• Company bike leasing program, including e-bike options
• Wellpass membership supporting health and wellbeing
• Voiio platform for work-life balance, family support and wellbeing services
• Travel and overnight allowance
• Laptop, mobile, toolbox, work attire and PPE equipment
• Company car (for private use as well)