Field Application Specialist - South

Location: Remote, Milano, Italy

Category: Customer & Technical Support

Employment Type: Full time

Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Some degree of PPE (Personal Protective Equipment) required (safety glasses, gowning, gloves, lab coat, ear plugs etc.), Strong Odors (chemical, lubricants, biological products etc.), Will work with hazardous/toxic materials

Job Description

Thermo Fisher Scientific Inc. is the world leader in serving science, with annual revenue of $40 billion. Our Mission is to enable our customers to make the world healthier, cleaner and safer. Whether our customers are accelerating life sciences research, solving complex analytical challenges, improving patient diagnostics and therapies or increasing productivity in their laboratories, we are here to support them.


The Binding Site part of Thermo Fisher Scientific Inc. seeks a Field Application Specialist for South Italy to provide top-notch support for our products. This position is outstanding, enabling you to boost patient outcomes in multiple myeloma through your applicative expertise and dedication providing specialized service and support on the installation, integration, training, troubleshooting leveraging product knowledge and applicative competency

 

A day in the life:

 

• Be part of a dynamic and skilled team that enables our customers to successfully complete their important clinical work on the Binding Site part of Thermo Fisher Scientific, products portfolio.
• The Filed Application Specialist will ensure successful installation, configuring analytical parameters, the IT components of our solutions and connecting them to the Laboratory Information System (LIS)
• Train our customers for an optimal usage and to ensure the instrument is used to its full potential and in an informed manner, whilst demonstrating the capabilities and unique features of our platform.
• The role also involves provision of timely support to customers and colleagues including remote access support and cross-functional technical investigation work in resolving complaints and will be responsible for carrying out corrective interventions.
• As an expert in their field, the Filed Application Specialist must be confident in participating in technical discussions on the product.
• Complete service reports in Service CRM and ensure they are completed both fully and accurately.
• Maintain accurate records of customer’s kit usage.
• Provide feedback to global product teams on instrument reliability and quality.
• Provide training courses of installation and maintenance to end-user
• Support and sponsor our middleware product, drawing on your in-depth knowledge of samples rules.
• Work in a wide variety of clinical/hospital laboratories.

Keys to Success:

• Bachelor’s degree in Biology, Immunology and/or Biochemistry, or equivalent or a related field experience.

• Significant experience in an applications role or in a medical diagnostics laboratory

• Proven IT skills for laboratory middleware management.
• Strong technical competence and problem-solving abilities including the ability to deliver technical presentations
• Customer-focused with excellent interpersonal skills.
• Proficiency in English and Italian – both written and verbal.
• Availability to travel at short notice and occasionally work weekends/unsociable hours (75 – 85% of working on field).
• Full driving license.

 

What we offer:

 

• A super team in which openness and team spirit are lived.
• A company car that can also be used privately.
• A job with an innovative employer.
• Outstanding development and career prospects in a globally growing company.
• A workplace culture in which integrity, involvement, intensity, and innovation are lived.

 

When your part of the team at Thermo Fisher Scientific, you’ll do important work, like helping customers in finding cures for cancer, protecting the environment, or making sure our food is safe. Your work will have real-world impact, and you’ll be supported in achieving your career goals.

As an employer, Thermo Fisher Scientific is committed to equal opportunity and cultural minority support and does not discriminate based on ethnic origin, color, religion, gender, sexual orientation, gender identity, national origin, disability, or legally protected status.

 

Join Thermo Fisher Scientific Inc. today and be part of a diverse and inclusive community dedicated to making the world healthier, cleaner, and safer. As an equal opportunity employer, we value individuals with diverse experiences, backgrounds, and perspectives. We are committed to providing reasonable accommodation for individuals with disabilities throughout the recruitment process. Please contact us to request accommodation and start your journey with us.