Field Service Engineer I (LE)

Location: Remote, Texas, United States of America

Category: Customer & Technical Support

Employment Type: Full time

Work Schedule

Standard Office Hours (40/wk)

Environmental Conditions

Laboratory Setting, Some degree of PPE (Personal Protective Equipment) required (safety glasses, gowning, gloves, lab coat, ear plugs etc.)

Job Description

Job Title: Field Service Engineer I (LE) 

Requisition ID: 

Location: The ideal candidate is expected to reside in (Dallas-Fort Worth, TX)

The primary territory for this position includes (DFW, Tyler, Lubbock, Amarillo and Oklahoma)

When you’re part of the team at Thermo Fisher Scientific, you’ll do important work, like helping customers in finding cures for cancer, protecting the environment or making sure our food is safe. Your work will have real-world impact, and you will be supported in achieving your career goals. 

 

How will you make an impact? 

 

In this role you will join our Instrument and Enterprise Services (IES) team as part of our Unity Lab Services (ULS) brand, which provides integrated solutions, instrument, and enterprise services to our valued customers.

 

Field Service Engineers are considered “remote” colleagues since they commute daily to customer sites to provide service. As such, Field Service Engineers are provided with a Fleet vehicle to allow for daily travel to multiple customer locations in their defined service area. Some overnight travel will be expected to service customers and participate in training programs. 

 

You will manage various aspects of field service support and the customer relationship within our Laboratory Equipment (LE). You will provide complete services on laboratory equipment, including repairs, preventative maintenance, installation, and instrument qualifications, as well as being an advocate for Thermo Fisher Scientific. 

 

What will you do? 

• Repair, install, and maintain a variety of laboratory equipment products including incubators, centrifuges, cold storage (refrigerators and freezers) and other equipment as needed 

• Schedules and completes thorough preventative maintenance service to assure peak uptime of customer equipment 

• Provide onsite service training to Biomedical Engineering Technicians (BMET) or advanced operators 

• Manage expenses and spare parts inventory in a timely and accurate manner 

• Document daily service actions through the company work order database  

• Maintains courteous, and knowledgeable communication with customer to ensure alignment of all aspects of the service event (status, cost, scheduling, etc.) 

How will you get there? 

 

Education 

• High School Diploma or GED equivalent 

• Associate degree in Electronics or Engineering field preferred 

• EPA Certification preferred 

Experience 

• A minimum of 1 year of experience in field service, Depot repair, manufacturing facilities or equivalent, servicing medical devices or laboratory equipment, etc. 

• Strong electronic/electrical and mechanical background preferred, refrigeration experience a plus 

• Experience working with basic test equipment such as DMM, tachometer, temperature devices, etc. Hands-on Refrigeration experience preferred. 

• Ability to operate computers, smartphones and related software efficiently 

• Effective organizational skills; ability to handle multiple priorities with minimal supervision 

• Ability to work independently diagnosing and troubleshooting with schematics, diagrams, service manuals and other technical documentation 

 

Knowledge, Skills, Abilities, and Work environment 

• Action Oriented – takes on opportunities and challenges with a sense of urgency, high energy and enthusiasm, and consistently meets deadlines 

• Strong Customer Focus – builds strong relationships and delivers customer-centric service

• Ability to lift 50 lbs with assistance, and carry 25-30 Lbs. continuously throughout the day 

• Ability to drive frequently within territory and travel overnight if required 

• Maintain a valid driver’s license and safe driving 

 

At Thermo Fisher Scientific, each one of our 70,000 extraordinary minds has a unique story to tell. Join us and contribute to our singular mission—enabling our customers to make the world healthier, cleaner, and safer.