Data Analyst

Location: New York, NY (Remote)

Department: Technology

At Talkspace, we are committed to fostering a diverse, equitable, inclusive, and belonging-centered workplace where everyone can thrive while making a difference in mental health. Want to help over two million people receive quality mental healthcare? Come join our mission of getting therapy in the hands of everyone!

We are looking for an experienced Data Analyst to join our Data Science team. The Data Analyst is a key contributor to the product development of Sentia’s agentic behavioral health platform, utilizing a strong data-driven approach. This role involves seamlessly collaborating with various technical and non-technical stakeholders to translate data insights into actionable strategies and communicating the underlying data narrative to non-technical audiences. This analyst will be crucial in the initial setup and architecture of the data warehouse, establishing the foundation for all data operations. 

Key responsibilities include collecting requirements, querying databases, and developing dashboards and reports for both internal business stakeholders and external partners. The analyst excels in both qualitative and quantitative data analysis, identifying trends and surfacing crucial insights that lead to informed decision-making, and also excels in consumer product analysis.To work at Talkspace, you need to be as passionate as we are about our work, and excited to partner with us on delivering quality mental healthcare.

This is a remote position based in Eastern Hours. Talkspace Headquarters in NYC.

What You’ll Do

• Data Visualization and Reporting
  • Develop and refine data visualizations that clearly communicate outcomes, network performance, and user engagement trends to stakeholders.
  • Create automated quality reports and network performance dashboards using Looker and other tools.
  • Deeply understand and analyze user pathways, business outcomes, and the dynamics of our provider/partner network.
• Quantitative Analysis
  • Conduct thorough quantitative analyses to support business strategies.
  • Utilize your expertise in SQL and Python to manage business and provider data effectively.
• Strategic Insights
  • Collaborate with business, finance, marketing and cross-functional teams to provide data-driven insights supporting product development and provider network operations.
  • Navigate the intricacies of a multi-sided marketplace, understanding different stakeholder needs and market drivers.
• Communication and Collaboration
  • Engage with both technical and non-technical stakeholders to transform complex data insights into understandable and actionable strategies for enhancing customer service and provider engagement.
  • Work closely with a seasoned Data Science team to leverage advanced analytics in shaping business and network intelligence strategies.
  • Create and present easily digestible and actionable recommendations to senior leadership, influencing key decision-making processes.
• Data Modeling and Pipeline Management Design
  • Build, and maintain robust, documented, and scalable data models (e.g., using dbt) within the data warehouse to support downstream reporting and analytical needs.
  • Collaborate with engineering teams to optimize data ingestion processes (ETL/ELT) and ensure the timely availability of high-quality data.
• Analyze agentic platform performance metrics
  • Metrics include model accuracy, latency, conversation depth, and user adherence to behavioral protocols.

About You 

• 3-5 years of experience in an analytical role, experience with healthcare data (patient outcomes, capacity planning, etc.) a plus.
• BA/BS in a quantitative field like statistics, applied mathematics, economics, computer science, or equivalent experience.
• Proficiency in SQL, python, and Excel / Google Sheets.
• Comfortable with statistics and data manipulation.
• Advanced skills in data visualization tools like Looker or Tableau are essential.
• Experience with product analytics tools like Mixpanel.
• Experience with leveraging GenAI tools is a plus.

Benefits 

• Comprehensive Medical, Dental and Vision plans coverage
• Pre-tax benefits: HSA/ FSA
• 401k Retirement Savings Program with matching up to 4%
• Voluntary benefits including disability, basic life or pet insurance, etc.
• Monthly Wellness Stipend to promote mental and physical self-care
• Flexible PTO and Remote First Environment
• Regular team events, including Wellness Workshops and Team Building Events
• Free access to Talkspace products for you and one household member, as well as access to a friends and family discount! 

Compensation

At Talkspace, we believe that pay transparency during the interview process is a critical part of diversity, equity, and inclusion. Our salary bands are based on internal and external compensation benchmarks, which we regularly evaluate to ensure we pay competitively.

The base salary range for this role is between $110,000 and $130,000. Within the salary bands, leveling corresponds to each candidate’s relevant experience, skills as assessed during the interview process, education, and applicable certifications. 

Why Talkspace? 

Talkspace is the world’s leading online therapy company, serving over 2 million users looking to begin their wellness journey through tele-health. According to the World Health Organization, close to 1 billion people worldwide live with a mental disorder, and on average more than 75% with mental, neurological, and substance use disorders receive no treatment for their condition at all. Additionally, one-third of the world’s population – 2 billion people – live in countries that spend less than 1% of their health budgets on mental health. Therapy is an universal need and its our mission here to change the world by cultivating an intentional space for people to feel supported through quality care that is simple and accessible.

Combining our passion for innovation along with our desire to help others overcome the stigma behind “getting help,” we are transforming the way patients find the right care provider, making an otherwise impossible feat easily conquerable. Our network of licensed, accredited, and board-certified clinicians are increasing access to mental health for our members through a myriad of high quality therapy services: anytime and for a fraction of the price. Dedicated to our mission, we are looking for candidates that want to bring their talents into a diverse “for purpose” space. If you’re equally as passionate about making quality mental healthcare accessible to all then Talkspace is the right place for you!

EQUAL OPPORTUNITY EMPLOYER

Talkspace welcomes and celebrates talent from all backgrounds, perspectives, and walks of life to foster an innovative and diverse workforce. We encourage you to apply, even if you don’t meet every qualification or if your path has been nontraditional — such as not completing a formal degree program, taking a career break, or having a prior criminal record — if you believe you could make a great addition to this team. Come as you are and learn about the exciting opportunities on our team.

Individuals seeking employment at Talkspace are considered without regard to race, color, religious creed, sex, national origin, citizenship status, age, physical or mental disability, sexual orientation, marital, parental, veteran or military status, unfavorable military discharge, or any other status protected by applicable federal, state or local law.

How do we define Diversity, Equity, Inclusion, and Belonging at Talkspace? 

Diversity

Diversity encompasses the unique attributes of our employees as individuals. We value and embrace the richness arising from their varied backgrounds, perspectives, and experiences, which include, but are not limited to, age, ability, ethnicity, gender, race, and cultural background.

Equity

Equity refers to a fair and impartial workplace, aiming to ensure equal growth and advancement opportunities for all employees. This involves amplifying underrepresented voices, addressing unconscious biases, and providing inclusive, culturally competent mental health care.

Inclusion

Inclusion signifies the practice of granting equal access to opportunities and resources for all employees, particularly those who might otherwise be excluded or marginalized. It ensures that everyone feels a sense of belonging, value, support, and respect as an individual.

Belonging

Belonging reflects the affinity and positive relationships that develop among employees from diverse backgrounds when businesses actively promote diversity, equity, and inclusion in the workplace.