Enterprise Key Account Director

Team: Operations

Location: Remote

Commitment: Full-Time

Workplace Type: remote

About Supermove

Supermove builds software and AI for moving companies. Weve raised $30M from Andreessen Horowitz (a16z) and other investors. We started in 2019 as the system that runs a moving business: sales, operations, crews, billing. Today that system runs moving companies across the US, Canada and Australia, from single-location movers to some of the largest van lines and franchise systems in North America.

Now were putting AI to work on top of it. Our voice agents answer and call leads, book moves, and hand off to a person at the right moment. Autopilot, our agent platform, goes further. It answers questions about the business in plain language, flags what needs attention, and handles work that used to take a persons whole day, from working the inbox to updating jobs.

The role

When a major account signs with us, someone has to make sure it delivers. It goes live on time, it hits the results the customer bought us for, and it renews bigger than it started. Thats you.

Enterprise moving is complicated work. A large account can mean hundreds of locations, franchisees or agents with their own ways of doing things, several systems that need to talk to each other, and a leadership team that expects results in months, not years. Getting AI to work inside an operation like that is the hard part. We want someone who enjoys that problem.

What youll do

• Own the relationship and the results for a small number of our largest accounts, from the executive sponsor to the ops leads who use Supermove every day.
• Run implementations as real projects: discovery, scope, plan, milestones, go-live. Keep the teams moving and hold them to their dates, including people who dont report to you.
• Plan and lead onsite working sessions. Get the right people in the room and leave with decisions made.
• Design how AI fits into each customers operation. Decide which calls a voice agent should take, which workflows Autopilot should run, and where a person still belongs in the loop.
• Stay hands-on with the agents once theyre live. Review calls and agent sessions, find where things break down, tune the playbooks, and measure again.
• Be the customers voice inside Supermove as Autopilot grows. Our largest customers will be among the first to push it into new parts of their business, and what you learn with them will shape what we build next. Turn it into clear, prioritized input for product and engineering.
• Prove ROI with data. Know what were generating for each account before they ask, and build the dashboard or analysis that shows it.
• See risk early and act on it. Work with sales before the handoff so what we sold is what we deliver, and drive expansion once the account is healthy.

What were looking for

• 4+ years in management consulting, enterprise implementation, solutions or technical account management, or a similar client-facing role where you owned complex projects end to end.
• Youve run programs with many stakeholders and moving parts, and you can walk us through how you kept one on track.
• Youre technical enough to go deep. You understand APIs, webhooks, and data flows, and youre at home with engineers. You can read an integration spec and tell us whats missing. SQL or light scripting is a plus. Production code is not required.
• You use AI seriously in your own work. Ideally youve built, tuned, or evaluated an LLM-based agent or workflow, and you have a view on what makes one trustworthy enough to run a real business process.
• Youre credible with a CEO or COO and just as useful with a dispatcher. When the answer isnt the one a customer hoped for, you give it straight and keep their trust.
• You write clearly. A lot of this job happens in writing.
• Moving, logistics, or field-services experience is a plus. Well teach you the industry.

Why this role matters

Our largest accounts are where AI in this industry gets proven, one real operation at a time. How well they go shapes our product, our reputation, and our growth. Youll work directly with our CEO and leadership team, and youll help decide how Supermove runs enterprise accounts from here on.

Process

Intro call → hiring manager interview → case exercise (plan a realistic enterprise rollout) → founder interview.