Colleague Technical Consultant

Location: Remote

Department: Colleague

 

Position Summary 

We’re seeking a versatile and self-directed Colleague ERP Technical Consultant to support, enhance, migrate, and integrate Ellucian’s Colleague ERP systems for our clients. This role is ideal for professionals with strong skills in either programming or system administration/integration—along with a willingness to expand into the other area.

You’ll collaborate directly with clients to understand their needs, configure solutions, and provide ongoing technical support. The position offers two primary paths of specialization:

1. Programming and Development Focus
Ideal for candidates with experience in Colleague programming, especially using Envision and UniBasic. Familiarity with or a willingness to learn modern tools such as JavaScript and React for Ellucian Experience SDK card development is highly valued.

2. System Administration and Integration Focus
Suited for professionals skilled in system administration, integrations, and managing Colleague environments. Experience with release management, API configuration, and light Envision/UniBasic programming is a plus.

Full and Part-Time opportunities are available.

---

Key Responsibilities

• Implementation and Configuration: Collaborate with and assist clients with implementing Colleague software suite and connected applications. 
• Client Consultation: Engage with clients to understand their specific requirements, provide recommendations, and ensure that solutions align with their business processes.
• Technical Support: Provide ongoing technical support and troubleshooting for the Ellucian Colleague system, resolving issues promptly and efficiently.
• Project Management: Manage multiple project timelines and deliverables, setting priorities and ensuring that all milestones are met and client expectations are exceeded.
• Troubleshoot: Offer innovative solutions to clients’ technical requests on their Colleague software suite. 

Required Qualifications:

• Ellucian Colleague Knowledge: Strong understanding of Colleague’s functional and technical aspects, with the ability to configure, extend, and integrate system capabilities effectively.
• Programming Expertise (if applicable):
  • Ability to work with or learn Envision and UniBasic for Colleague programming
  • Ability to work with or learn JavaScript, React, PostgreSQL, etc. for Ellucian Experience, Data Connect, Insights and others.
  • Understanding of APIs, JSON, XML and other next generation technologies and data mappings.
• System Administration & Environment Management (if applicable):
  • Experience with Colleague system administration, setup, and proactive monitoring.
  • Proficient in managing system backups, updates, and new release installations.
  • Experience with Colleague release installations, updates, and troubleshooting, ensuring smooth version transitions.
• Ellucian Self-Service and Core Tools: Proficiency in Colleague Self-Service, Envision, Workflow, ELF programming, and Colleague Studio.
• Customer-Centric Problem-Solving: Strong communication skills with a customer-service approach, capable of translating technical issues into clear, actionable terms for users.
• Troubleshooting and Support: Ability to diagnose and resolve complex technical and functional Colleague issues.

Preferred Qualifications

• Data Conversion and Migration: Hands-on experience with data migration/conversion processes geared towards SaaS migrations.
• SQL Proficiency: Advanced skills in SQL for data queries, manipulation, and reporting.
• API Integrations: Proficiency in configuring and troubleshooting API integrations (REST, SOAP).
• Cloud and SaaS Solutions: Experience with cloud technologies (e.g., Azure, AWS) and SaaS deployments.
• Single Sign-On (SSO): Experience with SSO implementation (SAML, OAuth).
• Ethos Tools Expertise:
  • Ellucian Experience: Custom card development, UI enhancements.
  • Data Connect: Creation and management of integration pipelines.
  • Intelligent Processes: Automated workflows to streamline processes.
  • Insights: Leveraging data insights for decision-making.
  • Intelligent Learning Platform (ILP): Integration with learning management systems.

Travel Requirements: Willingness to travel up to 10% for on-site support and client engagement

Pay and Benefits (Full Time)

• The salary range is $90,000 to $120,000 + Annual Bonus
• Health, Vision, Dental & Life Insurance
• Short & Long Term Disability
• Paid Parental Leave
• 3 Weeks Vacation, Sick Leave & Paid Holidays
• 401(K) with a 5% Employer Contribution
• Pet Insurance
• Opportunities for professional development and a collaborative team of experts.
• Flexible and supportive work-life balance culture.
• Exposure to innovative projects within the higher education sector.

Apply today to learn more!