IT Support Technician, Corporate IT

Team: Information Technology

Location: Suwanee, GA, ATL1, Remote, GA

Commitment: Full-Time

Workplace Type: onsite

Serverfarm is a leading developer and operator of data centers with over 750+ locations and key customer relationships in 45 countries. Were revolutionizing how data centers operate across North America, Western Europe, and Israel, serving the worlds leading technology and hyperscale companies. With Manulife Investment Managements acquisition in 2023 and our award-winning InCommand platform were positioned for explosive growth as AI adoption and cloud migration drive unprecedented demand for data center capacity. A career at Serverfarm means being at the forefront of digital infrastructure innovation, where your work directly impacts how the worlds data is managed and secured. As we target 4x growth over the next four years, youll have unprecedented opportunities to take on new challenges, develop cutting-edge skills, and grow your career across our expanding global operations. Join our team of innovators and help shape the future of sustainable data centers while building a career without boundaries.

Key Accountabilities

• Provide support for desktop and mobile systems including Windows 11, macOS, iOS, Android and various applications.

• Assist with the device lifecycle from procurement and reissuance through to retirement, with secure data handling throughout the process in line with company standards.

• Experience administering Microsoft 365, including Entra, SharePoint, Defender, Exchange and Teams.

• Experience deploying NinjaOne and Intune for device and application management.

• Maintain endpoint security policies using Microsoft Defender.

• Support and troubleshoot productivity tools such as Microsoft Office.

• Assist with the deployment and support of specialised software including AutoCAD and Bluebeam.

• Assist with service requests and incidents through Freshservice, ensuring timely resolution and excellent customer service.

• Perform software installations, updates, and patch management across desktop environments.

• Collaborate with other teams to implement and enforce IT policies and procedures.

• Train end users on best practices and new technologies.

• Contribute to compliance efforts.

• Document processes and maintain accurate records of desktop configurations and changes.

• Work in collaboration with the People Team to complete employee onboarding and offboarding events.