Manager, IT Productivity & Collaboration

Location: Remote (Mexico)

Time Type: Full time

Job Description

Position Summary

SailPoint is seeking a Manager of Productivity & Collaboration to lead our internal Business Applications team. Transitioning this function from day-to-day administration to strategic leadership, this role will own the roadmap and management of our critical productivity platforms—specifically Atlassian (Jira, Confluence), Slack, Asana, Lucid, and SharePoint.

You will manage a team of two direct reports, drive vendor relationships, and spearhead the integration of AI and enhanced security measures across our tool stack to support SailPoint’s continued global scale.

Key Responsibilities

• Team Leadership: Directly manage, mentor, and conduct regular performance reviews for a team of 2 application administrators, ensuring clear KPI alignment and career development.
• Strategic Platform Ownership: Develop, publish, and maintain a 12-month strategic roadmap for all owned productivity platforms, heavily prioritizing AI integration and security compliance.
• Atlassian Architecture: Act as the ultimate technical authority for our Atlassian environment, designing scalable workflows and ensuring the system meets the high-demand needs of our product engineering teams.
• Application Governance & ROI: Oversee SaaS configurations, monitor active license utilization (targeting >90% efficiency), manage vendor renewals, and optimize total cost of ownership.
• Operational Excellence: Establish a measurable operational cadence. Track and report monthly metrics on ticket resolution times, capacity planning, and project delivery SLAs.

Required Skills & Experience

• Experience: 5+ years of deep, architect-level experience specifically with the Atlassian suite (Jira, Confluence) is mandatory.
• Leadership: Proven experience in a Manager or Team Lead capacity, with a track record of successfully mentoring technical direct reports.
• Education: B.S. in Computer Science, Information Systems, or equivalent work experience.
• Technical Acumen: Ability to translate complex business requirements into technical solutions. Working knowledge of APIs and scripting languages (JavaScript, Python) is a strong plus.
• Project Management: Strong background in agile development processes and leading continuous delivery models.
• Communication: Executive presence with the ability to influence C-level stakeholders, negotiate with vendors, and drive cross-departmental adoption of new tools.

Time-Bound Success Metrics: First 90 Days

To ensure a successful onboarding and immediate impact, the candidate will be measured against the following milestones:

Day 1 to 30

• Complete 1:1 onboarding with the 2 direct reports and assume full management responsibilities.
• Conduct 5 or more discovery meetings with key cross-functional stakeholders and vendors.
• Complete a comprehensive technical audit of the current Atlassian (Jira/Confluence) architecture.

Day 31 to 60

• Present a formal findings report and optimization recommendations for the Atlassian suite to IT leadership.
• Draft the initial phase of the AI and Security roadmap for the broader productivity tool stack (Slack, Asana, etc.).

Day 61 to 90

• Finalize and publish the 12-month strategic roadmap to the broader business.
• Launch an operational metrics dashboard for the team to track support ticket SLAs and project velocity.
• Begin execution on the first major Atlassian optimization project identified in the 60-day review.

SailPoint is an equal opportunity employer and we welcome all qualified candidates to apply to join our team. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other category protected by applicable law.

Alternative methods of applying for employment are available to individuals unable to submit an application through this site because of a disability. Contact applicationassistance@sailpoint.com or mail to 11120 Four Points Dr, Suite 100, Austin, TX 78726, to discuss reasonable accommodations. NOTE: Any unsolicited resumes sent by candidates or agencies to this email will not be considered for current openings at SailPoint.