Technical Training Specialist II (m/w/d)

Location: FRANKFURT AM MAIN, HESSEN, Germany; Remote

We are looking for a dynamic Technical Training Specialist (m/w/d) that will be capable of training across all touch points of the Resideo community. This ranges from our technical installer customer base, developing relationships with educational establishments, and potential support for Resideo teams. By applying blended learning, covering multiple training methods will mean the TTS will need to be adaptable, ensuring the right content is delivered to right audience.

The TTS will identify, support and develop new training material applicable to market requirements. This will also include working with project teams introducing new products and solutions, ensuring all necessary training needs are covered.

Working with the local Sales and Technical teams, the TTS will proactively manage the schedule of training events, classes and on-demand requests from other parts of the Resideo business.

The TTS may provide technical field support for products they provide training on. This could involve on-site support consisting of initial installs where needed. The TTS will also provide an escalatory path for front line technical support, which may also require on-site visits as required.

This is a challenging role. It will rely on your ability to build effective relationships across different functional teams. The TTS will be a Resideo Academy brand representative in Germany, so you must have a passion for knowledge transfer and education, and able to excite and engage with all our customers.
 

JOB DUTIES:
 

• Compile, maintain and deliver technical training courses for external customers covering Honeywell Home heating and hydronic products, applications, systems and industry requirements.
• Maintaining an awareness of all emerging HVAC, hydronic products that impact Resideo’s capability to support and maximize business opportunities both now and in the future.
• Compiling and delivering training courses across the Resideo portfolio as required, for potable water.
• Identify new areas for training development, in line with sales and industry trends.
• Actively participate in new product testing, evaluations, and launches.
• Provide technical guidance as required to sales and internal technical teams.
• Providing on-site technical support as an escalation path for installs.
• Work with sales delivering regional training events covering a mix of product and industry training.
• Actively promote Resideo Academy regionally, driving growth, and engagement.
• Work with business leaders to develop a network of college/schools for technical training collaborations.

YOU MUST HAVE:
 

• Clean driving record and active license
• Ability to travel domestically and internationally up to 75%
• A dedicated approach to capturing customers training goals and executing plans to meet those goals.
• Experience in effective delivery of technical training in classroom and webinar environments to industry professionals, ideally in HVAC systems.
• Creation of technical training course content, using latest technologies including video and interactive media across multiple mediums relevant to audience and objectives
• Ability to effectively communicate through written, verbal, and presentation skills, with multiple levels of stakeholders.
• Good organizational and time management skills, with the ability to manage multiple projects/tasks concurrently.
• Fully fluent and proficient in spoken and written English is a must 
• Strong communication and interpersonal skills with emphasis on attention to detail.
• Good level of IT literacy, intermediate user of Microsoft Office applications.
• A self-starter, able to work with minimal supervision with minimal supervision in a matrix with remote team members and collaborate cross-functionally.
• Enthusiastic and self-motivated.

WE VALUE:
 

• Experience in heating/boiler installations
• Preferably experience in customer support or business development
• Understanding of Honeywell Home heating controls
• Knowledge, experience of Smart Homes
• Experience or technical understanding of potable water systems, regulations and installations

 

WHATS IN IT FOR YOU:

• Life, Accidental Death & Disability Insurance
• Vacation and Christmas Bonus (IG Metall collective agreement)
• 30 Days Annual Leave
• Company Vehicle Provided

 

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About Us

Resideo is a global leader in smart home and building solutions, with trusted brands including Honeywell Home, First Alert, and Resideo helping people feel more comfortable, secure, connected, and in control every day. Our products and technologies are found in more than 150 million homes and businesses worldwide. From intelligent climate solutions to security, sensing, water, and connected home technologies, Resideo develops and manufactures products designed to simplify everyday life and help protect what matters most. Our global teams span engineering, manufacturing, software, product management, supply chain, customer experience, and more — all working together to shape the future of connected living through innovation, quality, and meaningful real-world impact. At Resideo, our teams help create products and experiences that make everyday life more comfortable, secure, and connected for millions around the world. Learn more at www.resideo.com.

You can find out more about how the talent community works here: Resideo Talent Community Terms. Our recruitment privacy notice Resideo -Recruitment Privacy Notice - Dec 16 2022 describes in more detail how we process your personal data and how you can exercise your personal data rights.

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As Technical Training Specialist (TTS) for Resideo, you will play a critical role in the success of our global training programs through the Resideo Academy brand. This position is responsible for delivering technical product training across the Resideo portfolio. This is primarily focused on our Honeywell Home heating products and hydronic systems but will include coverage across the Resideo portfolio, particularly developing new training for potable water. As well as individual product training, the TTS will be able to deliver training across HVAC industry requirements, together with product applications and solutions