Appointment Setter / Administrative Assistant

Location: La Ceiba, San Pedro Sula, Honduras

• Answer incoming phone calls and respond to patient inquiries promptly and professionally.
• Schedule, confirm, reschedule, and cancel patient appointments.
• Contact patients who are due for appointments or have outstanding treatment.
• Follow up with new patient inquiries and convert calls/leads into scheduled appointments.
• Send appointment reminders and follow-up communications via phone, text, or email.
• Maintain an accurate and organized appointment schedule.
• Communicate appointment availability and help minimize cancellations and no-shows.
• Provide patients with basic information regarding office policies, services, and appointments.

• Maintain accurate patient records and update contact information as needed.
• Assist with patient check-in and check-out.
• Collect payments and provide receipts when required.
• Verify basic insurance information and assist with insurance-related administrative tasks.
• Handle incoming and outgoing correspondence.
• Maintain organized digital and paper files.
• Assist the dentist and office manager with general administrative tasks.

• Create a warm and welcoming experience for every patient.
• Handle patient questions and concerns with professionalism and empathy.
• Protect patient privacy and maintain confidentiality at all times.
• Build positive relationships with patients and encourage long-term patient retention.

• Excellent verbal and written communication skills.
• Friendly, professional, and confident telephone manner.
• Strong organizational and time-management skills.
• Ability to multitask in a busy dental office environment.
• Comfortable working with computers, email, scheduling software, and electronic records.
• Strong attention to detail.
• Dependable, punctual, and team-oriented.
• Previous dental, medical, customer service, receptionist, or appointment-setting experience is a plus.
• Knowledge of dental terminology or dental practice management software is preferred but can be taught.