Patient Compensation Lead -FSP

Location: Ontario, REMOTE, Canada, Remote, United States

Employment Type: Remote

Job Summary

The Patient Compensation Lead in Clinical Development & Operations will be responsible for ensuring all processes and vendors are in place to enable participant compensation, reimbursement, and travel services. This role will be accountable for vendor performance, serve as global business process owner, and work with study teams to oversee vendors, manage processes, and resolve issues. The ideal candidate will provide leadership and oversight to vendors and preferred CROs while serving as a Subject Matter Expert (SME) on global payments and travel services.

Key Responsibilities

• Implement strategy on global participant payments and travel services, including sourcing, technology, and defining roles and responsibilities
• Lead cross-functional efforts to identify and implement improvements to payments processes, systems, and tools
• Engage with Clinical Development and Operations and vendor leadership to effectively manage issues
• Develop process guidelines and ensure adherence through QC checks and oversight activities
• Make decisions on complex processes with interdependencies (site relationships, budgets, regulatory requirements, etc.)
• Proactively assess payment strategies to align with evolving operating models and industry landscape
• Serve as Subject Matter Expert for global participant payments and travel services
• Coordinate with Site Payments and Contracting teams to manage mixed-model studies
• Lead process improvement initiatives for all aspects of participant payment administration
• Create an integrated, patient-centric approach to customer service and issue resolution
• Define and provide leadership of strategies, processes, and quality standards

Basic requirements:

• Preferred- 8 years of experience in clinical contracts/budget administration and/or clinical project/operations. Specific experience in managing investigator or patient payments.
• Bachelor’s degree or equivalent required; MBA or advanced degree is preferred.
• Knowledge of clinical operations, protocols and recruitment strategies
• Demonstrated patient centric approach and empathy
• Evidence of strong leadership, influencing, negotiation, and management skills
• Evidence of Clinical Development and pharmaceutical study execution experience
• Keen problem-solving skills
• Strong leadership and relationship management skills. Demonstrated ability to effectively lead a team to deliver on common work objectives.
• Ability to work independently with minimal supervision in a team-oriented environment.
• Desire to create positive experiences and make significant contributions.
• Ability to collaborate effectively across a variety of teams and cultures located in multiple locations in demanding/changing situations.
• Excellent interpersonal and organizational skills, sufficient to manage many high priorities concurrently in a fast-paced environment.

Preferred qualifications:

• Demonstrated study management / data management leadership experience
• Thorough understanding of the processes required to operationally execute clinical trials is preferred
• Understands feasibility of protocol implementation
• Demonstrated knowledge of financial controls
• In-depth understanding of participant payments, terms and local/regional requirements

Skills:

• Ability to interpret study level data & translate and identify risks to participant payments
• Understands how to work with vendors to accomplish tasks
• Ability to proactively identify & mitigate risks around site level in study execution
• Country level cultural awareness and strong interpersonal skills
• Detail oriented & possesses technical expertise (e.g., spreadsheets, metrics & data flow management)
• Demonstrated experience with industry payment processing software, including developing business requirements.
• Good business judgment and a strong understanding of the unique aspects of participant payments and travel services including regional and country specific considerations.
• Demonstrated ability to work in a cross-functional environment with clinical operations, business technology, legal, finance, tax and other functional lines.
• Demonstrated ability to make critical recommendations and decisions related to participant payments and travel services

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