Solution Architect

Department: Customer Success

Employment Type: Flexible

Location: Boston, Massachusetts, US, Remote

What You’ll Do

• Own the end-to-end technical architecture for the platform as we stabilize it and move it to the cloud.
• Harden the existing on-premise deployment – improve fault detection and observability for video-capture hardware and streaming (RTSP) feeds, feeding an OpenTelemetry-based observability stack (SigNoz).
• Design and lead the migration from on-premise NFS storage to a hosted AWS environment (EKS/S3), preserving the existing video processing and anonymization pipeline and defining a clean on-prem/cloud boundary.
• Produce the cloud architecture design and data-migration plan, and the infrastructure-as-code foundation (Terraform, Kubernetes) behind it.
• Set architectural direction the delivery team executes against, and document decisions well enough that they dont need you in every one.
• Work directly with the clients engineering leadership as the technical point of authority; surface risk and technical debt early and reshape the plan collaboratively when needed.

What’s Required

• Proven AWS solution architecture: EKS, S3, VPC, IAM, networking.
• Hands-on experience migrating production on-premise workloads to the cloud.
• Infrastructure as Code with Terraform, and production Kubernetes / container orchestration, Ansible, Swarm.
• Observability architecture: OpenTelemetry pipelines and metrics/traces/logs design (SigNoz, or equivalent such as Grafana/Prometheus/Tempo).
• Architectural fluency across a Django / React / Go stack.
• Strong design-documentation discipline; your deliverables set the direction a team builds on.
• Client-facing presence. You will hold technical direction with a customer CTO and their engineers. 

• Real-time video / streaming media infrastructure (RTSP, media pipelines, hardware encoders).
• Edge / on-premise device fleet management.
• Healthcare or clinical data governance (PHI handling, data-residency and customer-approval constraints).
• Ansible for on-premise host configuration.
  
  

Compensation & Benefits

• Remote-first environment with company provided computer
• Thirteen paid holidays per year (average) 
• Medical, dental and vision coverage with multiple levels of coverage
• HSA, FSA and Dependent Care accounts 
• Short-term and Long-term disability
• Life and accidental death insurance
• Discounted voluntary benefits, such as additional life insurance
• Employee Assistance Program
• Paid Parental Leave
• Flexible vacation time 
• 401(k) with employer matching and immediate vesting