Remote Technical Customer Support - QA and Game Dev - 7/26

Location: IND Remote

Time Type: Part time

Job Description

We Could Use Someone Like You in Our Crew.

ModSquad is looking for tech support agents to provide top notch service to our customers! We are looking for a top notch T1 and Advanced Technical Support agent with a lot tech savvy to provide assistance on a developer platform.

This is a 24/7 project seeking at least 20 hours of availability weekly.
 

Read below thoroughly for ideal skills and hardware requirements. If this sounds like you, please apply!

System Specs Required (Very important - well only consider candidates who meet these minimum specs):

• i7 Quad Core 3.0 GHz or higher

• 32 GB RAM

• Nvidia 3080 or higher (or equivalent)

• 500 GB+ Hard Drive Space (Recommended 1TB)

• Dual Monitors – Highly Recommended

• Internet speed of at least 100 down and upload 20 minimum

• Stable power connection

Ideal Candidate:

• Very strong attention to detail

• Looking for those who have robust knowledge of game engines; game development is a strong bonus

• Familiarity with quality assurance processes and testing methodologies relevant to game development and digital content; 3D digital asset moderation a very strong bonus

• Technical Customer Support experience

• Knowledge of digital marketplace platforms

• Salesforce experience (or other CRMs)

• Ability to gather and analyze technical data

• Foundational understanding of scripting or programming concepts

• Being a gamer or possessing a deep understanding of the gaming industry is a significant advantage for this role.

• Professional English fluency