Gaming Support - Tier 2 Ticket Customer Service (Polish Language) (Remote)Gaming Support - Tier 2 Ticket Customer Service (Polish Language) (Remote)
ModSquadStraight from ModSquad’s careers page. Apply on the company site — no recruiter, no middleman.
Gaming Support - T2 Ticket CS (Polish Language)
Location: POL Remote
Time Type: Part time
Job Description
We Could Use Someone Like You in Our Crew.
Our client is a global gaming, media, and toy brand company. If you are a primary Polish speaker, a gamer, follow pop culture, highly skilled in customer support, and looking for a remote gig, this is for you!
Agents will provide Tier 2, ticket-only support for multiple games and services. Responsibilities include attending client meetings, documenting bugs in issue-tracking software, and performing in-game testing.
Support is conducted exclusively through Zendesk and involves a highly complex project with extensive documentation and workflows. Translation services may be required.
This is a Tier 2 role with a strong emphasis on technical issue resolution and fast, professional communication with the client.
Commitment:
30 hours/week
Schedule:
24/7
Flexible but a wide spread throughout the week
Holidays and weekends as needed
Orientation/Start Date:
September 7, 2026 onwards
What to Expect and What Were Looking For:
Client expects white glove service replying to customers that is thorough, extremely high attention to detail
Must pay very close attention to all the details provided by the customer.
High expectation of keeping oneself up to date with changes in information each shift as information updates frequently.
This is a fast paced environment and the ideal candidate must be motivated to search for information and have the initiative to do their research prior to replying.
Tier 2 with heavy focus on technical issues and quick, professional responsiveness to client communication.
Similar remote jobs
More like this →ModSquad
Gaming Support Customer Service (Russian Language) (Remote)
Mercier Consultancy - Current Openings
Gaming Support (Polish Speaking) (Remote)
Mercier Consultancy - Current Openings
Italian-Speaking Back Office Gaming Support (Remote)
Discover More than 100,000 Hidden Remote Jobs Before Everyone Else
Unlock All Remote Jobs Today
Simple pricing. Big savings on Quarterly and Yearly.
Monthly Access
- Instant access to fresh remote jobs from 500+ companies
- New opportunities added hourly, often 3-7 days before anywhere else
- Advanced filtering by role type, stack, pay, and location
- Priority customer support
Yearly Access
- Everything in Monthly
- Save $169 (~74%) vs paying monthly
- Average job search takes ~6 months - get covered for the whole journey
- Less than the cost of one lunch per month for competitive advantage
- Equivalent to just ~$4.92/month