Care Center Representative  

Make a Difference, Every Day!  

Are you passionate about helping others? Do you enjoy working in a service-focused environment where every interaction matters? At VRI, our Care Center Representatives respond to alerts to provide comfort, support, and peace of mind to individuals and families across the country during critical moments. If you’re looking for a meaningful role where you can make a real impact, we’d love to hear from you!  

Start Date: November 2nd, 2026

Shifts Available: 2ND SHIFT ONLY (includes one required weekend day)  

Compensation: Starting at $16/hr  

Fully Remote Role  

As a Care Center Representative, you will:  

• Answer incoming emergency and non-emergency calls, following protocols to determine priorities and dispatch responses accordingly.  

• Provide compassionate customer support using scripted and non-scripted responses.  

• Monitor a high volume of medical alerts and alarms, offering genuine care during potentially stressful situations.  

• Record call details, dispatches, and messages into a database in real-time while maintaining focus and accuracy.  

• Communicate with empathy, respect, and patience to ensure a positive experience for our members. 

• Verify and update customer information in the system to ensure records are accurate.  

• Troubleshoot alarm systems and report issues to ensure timely maintenance.  

• Proactively inquire about and recommend preventative healthcare services to members.  

• Manage access to highly sensitive materials and maintain strict confidentiality.  

• Talk and type simultaneously while navigating multiple screens and systems efficiently.  

• Successfully complete new hire training and pass all required compliance testing.  

• Perform other duties as assigned.  

The ideal candidate will bring:  

Soft Skills:  

• Exceptional customer service and interpersonal skills.  

• Strong oral and written communication abilities.  

• Ability to remain calm and empathetic in high-pressure situations.  

• A self-motivated attitude with the ability to work independently and collaboratively.  

Technical Skills:  

• Proficient typing skills (35 WPM).  

• Familiarity with customer service software and CRM systems (preferred).  

• Ability to toggle between multiple screens and systems efficiently.  

• Proficiency in Microsoft Word, Excel, Outlook, and PowerPoint.  

Education: High School Diploma or GED required.  

Experience: 0–1 year of customer service experience, preferably in a contact center or healthcare settings  

Schedules: Willingness to work weekends, overtime, and flexible hours as needed.  

Remote Capability Requirements: Minimum internet speeds of 50Mbps download and 25Mbps upload required. 

Physical Demands

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Requirements

• Able to sit at and work on a computer with headset for periods of time
• Able to lift up to 10 pounds and reach/bend to retrieve items in cabinets and shelves
• Ability to speak, hear and see for the assigned work day
• Repetitive key stroke/data entry for the assigned work day
• Minimal ambulating
• Ability to answer a high volume of calls up to 100+ calls per day

Work Environment

• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

To be eligible for this role you must live in the following states: Alabama, Arkansas, Florida, Georgia, Indiana, Idaho, Iowa, Kansas, Kentucky, Louisiana, Michigan, Minnesota Mississippi, Missouri, Montana, Nebraska, Nevada, New Hampshire, New Mexico, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, West Virginia, Wisconsin, Wyoming