AI Ops Lead - Forward Deploy

Location: San Francisco, CA, New York, NY, Portland, OR, or Remote within Canada or United States

Department: Strategic Operations

Mercury is building the financial stack for startups. Were working to make complex financial workflows feel simple, thoughtful, and perhaps even a little magical. You can see some of this in action in our demo dashboard.

Most AI initiatives dont stall because the models arent capable or the tools dont exist. They stall at the last mile: a promising solution gets built, but the way a team works never really changes. AI Operations exists to close that gap. Were looking for a forward-deployed lead who can embed deeply with teams across Mercury, understand how their work actually happens, and turn AIs potential into measurable improvements.

Youll spend a few months at a time partnering closely with a particular function. Youll learn the teams work well enough to identify the true constraint—not simply the most tedious task. Then youll build against it using the tools and infrastructure created by Mercurys AI Engineering team, iterating until the outcome moves and the new way of working sticks. Once it does, youll make sure the team can carry it forward. Youll leave behind well-built tools, clear documentation, and confident owners before moving on to the next high-leverage problem.

Youll be the first person to bring it to teams across the rest of Mercury, beginning most likely with Compliance. That means you wont just run the playbook—youll help write it. Youll determine what makes an embed successful, how long it should last, what a durable handoff requires, and how AI Operations should decide where to focus next. This role sits somewhere between builder, operator, and change agent. Youll be responsible for helping teams adopt new workflows through thoughtful implementation, training, documentation, and plenty of iteration.

Mercury aims to make banking* feel secure, reliable, thoughtful, and perhaps even magical. Your job will be to make the way Mercury works internally feel just as considered.

You will:

• Embed with teams across Mercury and learn their work deeply enough to identify where AI could meaningfully improve a business outcome.
• Partner with functional leaders to define a clear measure of success before building—whether that means reducing turnaround time, shrinking a backlog, improving quality, or increasing capacity.
• Build and ship AI-powered workflows, automations, and internal tools using AI Engineerings existing platform.
• Test and iterate until the solution produces a measurable result, not simply until it reaches production.
• Lead the change management required to make new ways of working stick, including training, documentation, and ongoing support.
• Create durable handoffs, leaving each team with reliable tools, clear operating documentation, and an accountable owner.

You should:

• Have 4–7 years of experience in management consulting, business operations, product operations, or a similar role where you owned a business outcome end to end — not just a project plan.
• Have hands-on experience building with AI: agents, workflows, automations, internal tools. Not just using AI products day to day.
• Be comfortable defining your own KPI, plan, and build in ambiguity, then defending all three to a skeptical team lead.
• Be fluent enough with tooling (APIs, low-code and no-code builders, SQL) to know whats feasible, and fluent enough in plain language to sell it to a team that didnt ask for a new tool.

*Mercury is a fintech company, not an FDIC-insured bank. Banking services provided through Choice Financial Group and Column N.A., Members FDIC.

Mercury values diversity & belonging and is proud to be an Equal Employment Opportunity employer. All individuals seeking employment at Mercury are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation, or any other legally protected characteristic. We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities or special needs. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role.

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