Payment Consolidation Administrator

Location: Remote

Core Responsibilities

• Follow up and closure on open items: Track every outstanding request across active workstreams (Product, Customer Success, Finance, and vendors) to a resolution date, not just a status. Escalate stalled items rather than letting them sit.
• Workstream coordination: Follow up on customer setup and onboarding data, support documentation such as FAQs and knowledge base articles, and open items related to fees, reporting, routing, and customer communications.
• Customer and logistics support: Assist leadership with customer notifications, equipment setup communications, and return or troubleshooting processes. Coordinate shipment and receipt logistics and help schedule customer go live dates, including calls with larger customers.
• Project tracking: Maintain and update the project tracker and flag any slippage against key milestones and deadlines.
• Meeting and communication support: Schedule cross team meetings, draft and send routine status updates, and maintain a single source of truth for decision owners and due dates.

What Success Looks Like

Ideal Background

• Strong administrative or project coordination experience; comfortable owning a tracker and following up with people, not just updating a spreadsheet
• Clear, professional written and verbal communication, as this role interacts with customers and internal teams
• Organized and effective in ambiguous situations; able to prioritize across multiple concurrent workstreams
• Experience in payments, fintech, or technology a plus but not required

Logistics

• Start date: As soon as possible
• Duration: Temporary, through the active project period, with potential to extend
• Location: Remote or hybrid