Inside Business Development Representative

Team: Sales - IB

Location: Kansas City, Missouri, Austin, Texas, Chaska, MN, Chicago, Illinois, Dallas, Texas, Des Moines, Iowa, Florida, Georgia, North Carolina, Remote, Omaha, Nebraska

Commitment: Full Time

Workplace Type: hybrid

Salary:

Key Responsibilities:

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Client Renewals & Cost Change Support
• Manage and track upcoming client renewals, ensuring timely outreach and follow‑up.
• Prepare renewal quotes, cost‑change documentation, and supporting materials.
• Partner with internal teams (pricing, finance, operations) to validate cost changes and ensure accuracy.
• Maintain renewal data in CRM, and ensure all client records are up to date
• Renewal Risk and Churn Forecasting
• Handle routing and follow through of client escalation
• Support Client Experience Manager with renewal forecasting and pipeline visibility.
Marketing Lead Qualification
• Review and vet inbound marketing leads to determine fit, readiness, and potential opportunity.
• Conduct initial outreach (email, phone, LinkedIn) to qualify interest and gather key information.
• Apply lead‑scoring criteria to ensure only high‑quality leads move forward.
• Provide feedback to marketing on lead quality trends and campaign performance.
Sales Request Routing & Coordination
• Serve as the first point of contact for general sales inquiries and requests.
• Assess incoming requests and route them to the appropriate Strategic Account Executive or internal team.
• Ensure smooth handoff by documenting context, customer needs, and urgency.
• Track and report on request volume, response times, and routing accuracy.

What Youll Bring:

• 1–3 years of experience in sales support, business development, customer success, or a related role.
• Strong communication skills — clear, professional, and confident.
• High attention to detail, especially when working with pricing, contracts, and CRM data.
• Ability to prioritize multiple tasks and manage time effectively.
• Familiarity with CRM systems (Salesforce, HubSpot, or similar).
• A proactive mindset and willingness to collaborate across teams.
• Applicants must be authorized to work in the United States without the need for visa sponsorship now or in the future.

Why This Role Matters:

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You’ll be the connective tissue between marketing, sales, and our clients. Your work ensures that:
• Renewals happen smoothly
• Leads are vetted intelligently
• Support excellent initiatives
• Strategic AEs and Client Experience Manager can focus on high‑value selling
This role is a launchpad for future growth into sales, client experience management, or sales operations.