Customer Experience Representative I

Location: West Hartford, CT, United States; Hybrid

At a Glance

Legrand has an exciting opportunity for a Customer Service Representative based at our West Hartford, CT facility. In this role, you will answer customer inquiries and complaints, process orders, research and resolve requests, and use product knowledge to improve sales and maintain customer satisfaction. The role maintains ongoing relationships with customers, sales staff, distribution, purchasing, manufacturing, and marketing.

About Us

About Legrand

Legrand is the global specialist in electrical and digital building infrastructures. Our comprehensive offering of solutions for residential, commercial, and data center markets makes us a benchmark for customers worldwide. We harness technological and societal trends with lasting impacts on buildings with the purpose of improving life by transforming the spaces where people live, work, and meet with electrical and digital infrastructures and connected solutions that are simple, innovative, and sustainable. Legrand is a global, publicly traded company listed on the Euronext (Legrand SA EPA: LR). For more information, visit www.legrandgroup.com/en

 About Legrand North and Central America

Legrand, North & Central America (LNCA) is a leader in the AV, Lighting & Controls, Electrical, and Data Center markets. LNCA offers comprehensive medical, dental, and vision coverage, as well as distinctive benefits like a high employer 401K match, paid time off (PTO) and holiday pay, short-term and long-term disability benefit plans, above-benchmark paid maternity and parental leave, bonus opportunities in accordance with the Company’s incentive plans, paid time off to volunteer, and an active/growing Employee Resource Group network. For more information, visit legrand.us 

About Legrand’s Electrical Wiring Systems Division

Legrand’s Electrical Wiring Systems (EWS) division provides the most complete line of residential, commercial, and industrial electrical wiring devices in the world. Through commitment to innovation and quality, EWS maintains the position of industry leader in wire and cable management and wiring devices categories, specializing in raceways, flexible floor, open space and outdoor power solutions, wire mesh cable trays and systems, and designer switches and outlets. With this comprehensive offering, EWS serves a range of exciting vertical markets, including commercial office and commercial interior, data centers, education, healthcare, hospitality, manufacturing, mixed-use developments and residential. For more information, visit legrand.us/electrical wiring devices

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Equal Opportunity Employer

Customer Service Representative is responsible for delivering exceptional customer support by responding to inquiries, resolving complaints, processing orders, and researching customer requests. The role provides pricing, availability, scheduling, and product information while identifying opportunities to recommend additional products and services that meet customer needs. Responsibilities include processing orders through multiple channels, tracking order activity, expediting deliveries, performing backend order maintenance, and proactively communicating potential issues. Working closely with customers and cross-functional teams, including sales, distribution, purchasing, manufacturing, and marketing, the representative ensures timely resolutions, maintains accurate records, supports continuous process improvement, and fosters strong customer relationships that drive satisfaction, loyalty, and business growth.