Director of Customer Enablement

Location: West Hartford, CT, United States; Remote

At a Glance

Legrand has an exciting opportunity for a Director of Customer Enablement to join the Legrand North America Team. In this role, you will lead the cross-divisional Customer Experience (CX) working group, hold accountability for digital and non-digital growth metrics, drive alignment within our centralized marketing organization. There is also opportunity to build a specialized team of Customer Enablement and Growth Specialists to establish systematic customer research loops and translate findings into clear, long-term enablement roadmaps in the future. 

About Us

About Legrand

Legrand is the global specialist in electrical and digital building infrastructures. Our comprehensive offering of solutions for residential, commercial, and data center markets makes us a benchmark for customers worldwide. We harness technological and societal trends with lasting impacts on buildings with the purpose of improving life by transforming the spaces where people live, work, and meet with electrical and digital infrastructures and connected solutions that are simple, innovative, and sustainable. Legrand is a global, publicly traded company listed on the Euronext (Legrand SA EPA: LR). For more information, visit www.legrandgroup.com/en

 

 About Legrand North and Central America

Legrand, North & Central America (LNCA) is a leader in the AV, Lighting & Controls, Electrical, and Data Center markets. LNCA offers comprehensive medical, dental, and vision coverage, as well as distinctive benefits like a high employer 401K match, paid time off (PTO) and holiday pay, short-term and long-term disability benefit plans, above-benchmark paid maternity and parental leave, bonus opportunities in accordance with the Company’s incentive plans, paid time off to volunteer, and an active/growing Employee Resource Group network. For more information, visit legrand.us

 

http://www.legrand.us

http://www.youtube.com/legrandna

http://www.linkedin.com/company/44580

http://twitter.com/legrandNA

 

Equal Opportunity Employer

As the Director of Customer Enablement, you will be the strategic champion dedicated to improving the ways customers discover, evaluate, purchase and receive support across both our digital and non-digital touchpoints. The role translates customer and stakeholder insights into actionable enablement strategies that support digital adoption across all four Legrand North America divisions as well as driving business growth and maximizing value. Grounded in rigorous user research, this role focuses on converting deep customer insights into actionable enablement strategies that increase digital adoption, boost customer retention, and expand lifetime value across all four Legrand North America divisions. In this role, you will lead the cross-divisional CX Champions group, hold accountability for digital and non-digital growth metrics, drive alignment with our C4E customer enablement goals, and the 2026–2027 North Star Digital Vision. There is also the future opportunity to build a special