Solutions Consultant, Workforce & HR

Location: Remote

Department: ShiftLab

• Sit directly with sales as a credible expert voice in the room — this is a lead role in prospect and client conversations, not a back-seat supporting one
• Lead product demos for enterprise prospects, tailoring each pitch to that verticals specific

• Help build and run a go-to-market strategy for specialty retail
• Partner with marketing on positioning, messaging, and collateral for new target verticals

• Bring the human side of the conversation — speak credibly to the real operational and people impact HR/workforce systems have on both the business and its frontline staff
• Speak knowledgeably to the compliance complexity around hourly workforce management — labor law, scheduling regulations, wage/hour rules — as it comes up in prospect conversations
• Translate the nuance of third-party integrations — payroll systems, internal operating systems, POS systems — well enough to speak credibly to a prospects requirements and connect the dots for our internal teams

• Act as our in-house expert on HR and hourly-workforce issues in retail — bring that lens into prospect and customer conversations
• Gather and synthesize feedback from prospects, customers, and industry contacts to spot unmet needs before they show up in a support ticket
• Product voice
• Hold a seat at the table on product roadmap decisions
• Help ensure the product both innovates and checks the compliance/operational boxes enterprise HR buyers require
• Work with Product to turn market and customer signals into concrete opportunity briefs — not just “customers want X,” but why, and what its worth
• Identify HR and workforce management pain points specific to hourly, multi-location workforces and help Product prioritize what we build next

• A closer, first — proven ability to hold your own in a boardroom with a prospect and help win the deal; this is the top filter for this role, ahead of raw domain tenure
• 10+ years in HR, retail operations, or workforce management — ideally some combination of the three
• Direct experience with hourly, frontline workforce environments at scale (retail, restaurant, or similar multi-location operations)
• Enterprise experience — youve operated inside, or served, large and complex organizations
• Working knowledge of the compliance landscape around hourly workforce management (labor law, scheduling regulations, wage/hour rules)
• Comfortable leading client-facing conversations in a consultative, expert capacity
• Conceptual (not necessarily technical) fluency with third-party integrations — payroll, POS, and internal operating systems — enough to speak credibly to a prospects requirements and translate for internal teams
• Comfort operating across sales, customer-facing, and product work — this isnt a role for someone who wants a single lane
• Experience giving product demos or leading prospect-facing conversations
• A track record of turning an operational or HR pain point into a clear business case or product requirement
• Strong written and verbal communication — youll be translating between sales, CS, and product regularly
• Self-starter whos comfortable building a go-to-market motion in a new vertical largely from scratch

• Hands-on technical aptitude with integrations or systems — a genuine asset if you have it, but not something we screen for
• Experience in specialty retail categories beyond telecom — apparel, jewelry, beauty, or other regulated or hourly-heavy retail
• Background with HRIS, payroll, or workforce management software
• Prior experience at an early-stage SaaS company

• Begin your journey with a competitive starting salary! 
• Compensation: The expected base salary range for this role is $130,000–$160,000 CAD, plus variable compensation. The overall compensation package will reflect the successful candidate’s experience and the final scope of the role.
• Enjoy peace of mind with a comprehensive benefits package for you and your entire family. 
• Embrace work-life harmony with a flexible remote working environment, generous vacation and trusted sick leave program. 
• Invest in your future with our RRSP/401K/PF and Share Ownership plans. Whats even better? We offer a match program!
• We care about your family, offering maternity, adoption, and paternity leave salary top ups as well as ten “New Baby Days” for all parents welcoming a new child into their life.
• Enjoy a “Cultural Day” off annually to celebrate a day of religious or cultural significance. 
• Give back with up to 6 days of paid time off annually for volunteering or personal learning. 
• We believe in the value of taking time to refresh, re-energize, and reflect on your career journey. Employees are granted a seven-week sabbatical after every seven years of employment!