Patient Outreach Specialist (Job ID: ROBREG9)

Location: Remote

IMPORTANT - Watch this quick Loom video on how to get hired:
https://www.loom.com/share/345f776084e642ba99c24aabe40a67a0

C1 ENGLISH LEVEL IS REQUIRED. THE SELECTED CANDIDATE WILL BE SPEAKING STRICTLY IN ENGLISH DURING THEIR WHOLE SHIFT.

 PLEASE SUBMIT YOUR RESUME AND AUDIO RECORDING IN ENGLISH
 

About the Client:

A leading holistic healthcare and weight loss clinic in Newnan, Georgia. With over 27 years of experience, they have helped over 50,000 individuals address the root cause of their health and weight concerns. Their personalized programs focus on natural, non-invasive treatments, including dietary adjustments, nutritional supplements, and lifestyle changes, empowering the body to heal itself. Each program is tailored to the individual, ensuring unique care for every patient. The goal is to support long-term health and wellness.

About the Role:

We are growing and looking for a dependable, organized, and upbeat Patient Outreach Specialist to join our team!

In this role, you’ll be the friendly, encouraging voice guiding our patients and clients through their pre-assessment process. The primary focus of this position is reviewing patient-submitted photos against specific quality standards and conducting warm, proactive follow-ups to ensure everything is accurate and submitted on time.

If you have a positive, approachable personality—the kind of warmth where people can feel you smiling over the phone—and an eagle eye for detail, we would love to meet you!

Key Responsibilities

• Proactive Patient Communication: Reach out to patients and clients via phone, text, and email to guide them through photo submission requirements for upcoming assessments.
• Photo Quality Review: Carefully review incoming photos against specific quality and accuracy criteria to ensure they meet clinical standards.
• Friendly & Persistent Follow-Up: Clearly explain resubmission needs to patients when photos dont meet standards, maintaining a warm and persistent approach until all correct materials are received.
• Organization & Tracking: Manage multiple patient files simultaneously, keeping detailed records of outreach, follow-ups, and status updates.
• Team Collaboration: Work closely with the broader team to help reach department goals and ensure a seamless experience for every patient.
• Ad-Hoc Support: Assist with additional detail-oriented operational tasks as needed.

Qualifications & Skills

• Warm & Clear Communicator: Excellent verbal and written communication skills across phone, text, and email, with a high level of patience and empathy.
• Exceptional Attention to Detail: A strong eye for spotting small differences, inconsistencies, or quality issues in visual submissions.
• Persistence & Dependability: Driven to follow through on tasks and follow-ups consistently without losing momentum or positivity.
• Strong Organizational Skills: Ability to prioritize, manage time effectively, and track multiple assignments in a fast-paced environment.
• Comfort with Routine: Ability to stay focused and maintain high accuracy while performing detail-oriented, repetitive tasks.
• Team Player: A positive attitude and willingness to support colleagues to achieve shared team goals.