Supervisor, Guest Services

Department: Guest Services

Employment Type: Seasonal - Full Time

Location: Anchorage, Alaska, Rail Services

RESPONSIBILITIES

• Supervises a team of Guest Service Hosts and the units activities and operations. 
• Routinely coordinates passenger activities and services.
• Carries out management responsibilities in accordance with the Companys policies, objectives, and applicable government laws and regulations.
• Assist with and manage retail clerks’ daily tasks to ensure duties are completed in a timely manner. 
• Ensure all mail orders are fulfilled, packaged, and prepared for shipping. 
• Meet the daily evening train with members of management and retail clerks to check in retail. 
• Collect gift ship inventory sheets to restock gift shops storage areas on board train cars. 
• File and secure all retail envelopes and mail orders. 
• Work closely with the Administration team to ensure sales data for onboard staff is current. 
• Input data into Excel tracking system, which determines employee Retail Sales Bonus eligibility. 
• Manage missing/damaged retail items, collecting and correcting inventory. 
• Receive product orders off large box trucks via forklift (forklift training provided). 

REQUIREMENTS

• Proficiency in the use of computer business applications.
• Current, valid drivers license, with three (3) years of clean driving record. Motor Vehicle Report (MVR) will be requested.
• Must meet Companys clean driver eligibility requirements. 
• Minimum age of 21 is required. 
• Must pass a pre-employment background check. 
• Minimum age of 18 years is required to reside in company housing, where available.
• Must be eligible to work in the United States. Holland America-Princess is unable to sponsor or take over sponsorship of employment visas at this time (e.g., H-2B status).

• Must be able to lift 50 lbs. 
• Ability to organize and prioritize work, and maintain attention to time constraints, while working in a team or group environment. 
• Ability to work in a fast-paced environment with multiple tasks and external influences. 
• Ability to work independently with minimal supervision while achieving daily goals. 
• Ability to support and comply with company policies, procedures, and guidelines including support and comply with company health and safety standards. 
• Ability to stand/walk/work on feet for a minimum of 8 hours per day.

Benefits

• Travel - FREE CRUISE AFTER YOUR FIRST SEASON!
• Reward for Referral Program 
• Experience – Of a lifetime!
• Rewards & Incentives 
• Community Service 
• Employee Activities 
• Professional Growth