Junior Integration Support Specialist

Location: Serbia, Armenia, Georgia, Kazakhstan, Uzbekistan, Vietnam

Department: IT Recruitment, Engineering

Workplace: remote

Employment Type: full

Description

Emerging Travel Group is a global travel-tech company that builds and operates online travel products and booking platforms for travelers, travel professionals, and accommodation partners across an international market. Working at the intersection of technology and travel, the team focuses on creating reliable booking experiences and strong partner connectivity across its platform.

As a Junior Integration Support Specialist, you will help ensure partner integrations run smoothly by providing technical support, troubleshooting issues, and working closely with both external partners and internal teams. This role is well suited to someone who enjoys problem-solving, technical communication, and working with APIs and integration-related issues.

Responsibilities

• Support partners with API integration issues;
• Guide partners on the correct use of API methods;
• Analyze and troubleshoot client-server errors;
• Collaborate with developers, QA engineers, and partner representatives;
• Monitor integration performance and quality;
• Communicate integration issues and troubleshooting progress to partners and internal teams;
• Collect and analyze integration statistics to identify optimization opportunities;
• Register partner requests and improvement suggestions in the task management system;
• Conduct calls and meetings with partners on technical topics;
• Provide technical expertise on integration improvements and enhancements;
• Maintain internal documentation and coordinate updates to external documentation.

Requirements

• At least 1 year of experience in technical support;
• Experience analyzing logs to troubleshoot issues;
• Understanding of API fundamentals, client-server architecture, and HTTP methods such as GET and POST;
• Experience with API testing and debugging tools such as Postman;
• Ability to work with JSON and XML;
• Experience with monitoring tools such as Grafana or similar solutions;
• Basic knowledge of SQL;
• English level B2 or higher (both written and spoken).

Preferred Skills:

• Experience creating and maintaining documentation in Confluence or similar wiki tools;
• Experience working with task-tracking systems such as Jira;
• Experience with help desk systems or CRM platforms.

Benefits

• Flexible schedules and opportunity to work remotely.
• Ambitious and supportive team who love what they do, appreciate each other, and grow together.
• Internal programs for adaptation and training, development of soft skills, and leadership abilities.
• Partial compensation for participating in external training and conferences.
• Corporate English school: Group and individual lessons, speaking clubs with colleagues from all over the world.
• Corporate prices on hotels and travel services.
• MyTime Day Off - an extra non-working day without loss of compensation.

Learn more about our data protection practices in our Privacy Policy: https://www.emergingtravel.com/career/hr-policy/