Job title Senior DevOps Engineer (Remote)

Team Engineering

Department function

The Engineering Department is crucial in designing, developing, and maintaining our companys software products. Our department manages critical areas such as development, infrastructure, operations, quality assurance, and product management, collaborating to provide reliable, secure, and scalable technology solutions.

Our primary objective is to build and sustain software products that satisfy customer needs and align with our long-term business strategy. The department is instrumental in researching and integrating new technologies to enhance our internal products and operations. We are also responsible for ensuring our products meet the companys IT, information security, and compliance program requirements.

Department Responsibilities

• Providing the strategic technical direction for the business
• Architecting, developing, and maintaining Documo’s software product catalog in collaboration with the Product Team, internal stakeholders, and customers
• Ensuring technology solutions meet high standards for reliability, security, and scalability
• Maintaining technical documentation and procedures to ensure the effective development, maintenance, and support of software products
• Researching and implementing new technologies that improve internal operations
• Implementing requirements to satisfy information technology, information security, and compliance programs
• Providing escalated technical support to customers and internal stakeholders as needed

Reports to Engineering Manager, DevOps

Direct reports None

Key Relationships

Internal: Applied AI, Customer Success, Development, Information Security, Product Management, Quality Assurance, System Architects

External: Cloud and tooling vendors, compliance auditors, and customer technical stakeholders as needed for escalations and integrations

Role Purpose

The Senior DevOps Engineer designs, builds, and operates the cloud platform that runs Documos document processing and fax products, including the infrastructure behind our AI and machine learning services. You will own how code gets from a pull request to production, how production stays healthy, and how the platform scales securely as our product catalog and AI workloads grow.

You will bring 6+ years of DevOps, site reliability, or platform engineering experience, use AI tools in your daily work, treat infrastructure as a product, and act as a technical lead who mentors other engineers.

This role can be up to 10% customer-facing, mainly escalations, connectivity and integration discussions, and security reviews.