Software Engineering Technical Leader

Location: Heredia, Costa Rica, San Jose, Costa Rica

Remote Type: Remote

Time Type: Full time

Job Description

MEET THE TEAM

Our software engineering team develops software using Cisco’s Design Thinking Principles, with simplification and Security at its core. We use secure coding practices, protect user privacy, and follow software development best practices. We are looking for an experienced engineer who enjoys solving complex security problems through automation, scalable software, and strong engineering practices.

We partner closely with Design, Product Management, and other teams to create solutions for our customers. Together, we bring new insights to product innovation and continuously improve how we build software for our customers!

YOUR IMPACT

In this role, you will design and develop high-quality software and help bring features from technical design through delivery. You will create technical design documentation for the team and contribute to user documentation for end users.

You will troubleshoot and resolve software issues during development and in production. You will collaborate across teams, share technical knowledge with other engineers, and help improve the quality, scalability, security, and reliability of our software.

RESPONSIBILITIES

• Improve the software development lifecycle and advance protocols in agile engineering.
• Lead the design and delivery of high-quality security features that improve our products and services.
• Identify opportunities for products to work together and create greater value for customers.
• Consider market needs, product adoption, and competition when making design decisions and tracking related metrics.
• Review and test code to identify problems and improve scalability, speed, and reliability.
• Develop technical design documentation for the team and contribute to user documentation for end users.
• Resolve errors, monitor production systems, identify risks, and escalate issues when needed. You may also support on-call escalations.
• Collaborate with cross-functional teams to capture requirements, estimate timelines, track milestones, and deliver projects that meet user requirements.
• Share knowledge across teams through presentations, documentation, blogs, newsletters, and other forums.

MINIMUM QUALIFICATIONS

• Bachelor’s degree with 8+ years of related experience, Master’s degree with 3+ years of related experience, or PhD with 1+ year of related experience.
• Experience developing production software, including writing clean, functional code and unit tests.
• Experience troubleshooting and resolving software issues in development and production environments.
• Experience with code reviews, testing, and software engineering practices focused on scalability, reliability, and quality.
• Experience creating technical designs and leading software features from design through delivery.

PREFERRED QUALIFICATIONS

• Background leading software projects or features through implementation, testing, and delivery, and preferably experience building security products or developer-facing security tooling.
• Knowledge of production monitoring, incident response, postmortems, and root cause analysis.
• Familiarity with secure software development practices and threat modeling.
• Ability to use AI/ML or generative AI to solve security problems, such as automated threat detection, alert triage, security investigation, anomaly detection, or security workflow automation. Familiarity with LLMs, AI agents, embeddings, or other- machine-learning capabilities and their integration with production systems. Familiarity with vulnerability analysis, and vulnerability management tools and processes. Familiarity with software engineering roadmaps and integrating capabilities across products.
• Proven collaboration with Product Management, Design, Security, and engineering teams. Ability to mentor engineers and share technical knowledge.

Why Cisco? 

At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint.

Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere. 

We are Cisco, and our power starts with you.