Field Application Engineer

Location: Austria (Remote)

Job Description

As a Field Application Engineer, you will play a pivotal role in delivering Boston Dynamics robotic solutions to our customers, ensuring their seamless integration and operational success. Your responsibilities will encompass a wide range of activities, including collaborating closely with customers to align system capabilities with their operational needs and designing site-specific solutions. You will travel up to 50% to customer sites and oversee the site-level solution architecture and commissioning of Boston Dynamics robotic systems, ensuring optimal performance and alignment with customer goals. Furthermore, you will implement scalable solutions that cater to both individual integrations and the growth of customer accounts while also managing network infrastructure and configuration for robust system connectivity. Your expertise will also be crucial in monitoring system performance, resolving technical issues through advanced troubleshooting, and providing comprehensive customer training and support. Additionally, you will lead technical projects that enhance integration efficiency, standardize processes, and drive continuous improvement while also supporting the early-stage testing and integration of new Boston Dynamics products. You will proactively gather, systematize, and convey customer feedback to internal teams, champion product enhancements, and steer customer-focused solutions closely, working with product and engineering teams. Throughout your work, you will ensure adherence to industry standards and regulations, develop SOWs and customer success documentation, and deliver comprehensive customer training.

Boston Dynamics is a world leader in mobile robots, tackling some of the toughest robotics challenges. For years, our awe-inspiring viral videos on YouTube have shown the world what remarkably capable robots can do. Now, we are quickly becoming a recognized leader in automation solutions for industrial applications and warehouse logistics.

Day-to-day activities:

• Demonstrate expertise in operating Boston Dynamics products and related systems, including certified partner solutions.
• Execute customer integrations, validation procedures, and field tests under the guidance of a Senior Field Application Application Engineer.
• Provide on-site field support for integration customers, with supervision from a Senior Field Application Engineer or Integration Project Manager.
• Conduct field diagnosis and resolve operational issues with effectiveness as they arise.
• Perform field repairs of FRU (Field-Replaceable Unit) sub-assemblies as needed.
• Handle issue triage and diagnosis, utilizing product-provided fault and log information as well as command line access to BD robots and payloads and internal tools to analyze and understand issues.
• Conduct thorough inspections and checkouts of new hardware and RMAs to ensure they meet quality and functional standards before shipment.
• Perform software checkouts, ensuring systems are up-to-date and fully functional before customer integrations.
• Assist in creating and updating key technical documents such as Customer Solution Documents, Interface Control Documents, and Integration Scoping Documents under the supervision of senior team members.
• Support the preparation of project summaries, network and equipment configuration documentation, and other relevant technical project reports for internal use.
• Provide ongoing support to customers, helping address questions and concerns regarding technical integration and ensuring positive customer engagement throughout the deployment process.
• Assist in collecting customer feedback and issues to share with product teams for continuous improvement.
• Deliver foundational training on Boston Dynamics products and associated software to customers and partners, ensuring they understand product capabilities, integrations, and troubleshooting for operational efficiency.

Desired skills:

• Minimum Bachelor’s Degree in Computer Science, Mechanical Engineering, Electrical and Computer Engineering, System Engineering, Mechatronic Engineering, Robotics Engineering, or a related field
• Experience in Field Applications Engineering, Solution Architecture, System Design, or similar 
• Experience working with customers directly, delivering technical solutions
• Ability to plan and execute integrations of Boston Dynamics products at customer sites
• Ability to communicate complex technical concepts to both technical and non-technical audiences

Nice to Have:

• Familiarity with AutoCAD or comparable software applications
• Familiarity with networking protocols and devices (routers, switches, and firewalls)
• Familiarity with Linux operating systems (Ubuntu) 
• Familiarity with Python, C++, Typescript, Kotlin, or other modern programming languages

Travel:

• Ability and willingness to travel domestically and internationally up to 50% of the time.
• Ability to utilize personal credit cards for travel expenses, with subsequent reimbursement.

The pay range for this position is between 90,000 EUR to 100,000 EUR annually. Base pay will depend on multiple individualized factors including, but not limited to internal equity, job related knowledge, skills and experience. This range represents a good faith estimate of compensation at the time of posting.

Boston Dynamics will never ask you to divulge your personal financial or account information as part of its recruiting process.