Technical Project Manager

Team: Support

Location: United States - Remote

Commitment: Full Time - Remote - In-person meeting attendance required

Workplace Type: remote

Salary:

Representative Duties & Responsibilities

• Serve as the primary point of contact for customers, forming trusted relationships with clinicians, IT stakeholders, and executive sponsors
• Own and manage complex, technical implementation and integration projects from kickoff through go-live, coordinating internal technical resources and
• external customer technical teams
• Consult with customer technical teams on how to properly extract, transform, and load data (EMR, ADC, and other source systems) into the Bluesight platform
• Validate, reconcile, and analyze data from disparate systems using command-line tools and scripts to ensure data integrity
• Act as an escalation point for issues that go beyond basic support, requiring longer-term coordination of technical resources across teams
• Set clear, realistic expectations with clients, manage timelines and risk, and ensure consistent follow-through
• Provide regular updates to management and executive stakeholders on project status, milestones, and results
• Produce technical procedures, integration documentation, and best-practice guides for new and existing applications
• Collaborate cross-functionally with Implementation, Product, and Engineering to improve processes, enhance data pipelines, and inform the product roadmap with customer feedback

Required Skills & Qualifications

• Bachelors degree or equivalent work experience
• 4+ years of professional experience in a client-facing role, including direct customer support or project management
• 2-4+ years of project management experience managing technical projects
• Experience with relational or non-relational databases (e.g., MySQL, MS-SQL, Oracle, MongoDB)
• Ability to build trusting, communicative, and results-oriented relationships with customer stakeholders
• Excellent verbal and written communication skills, with the ability to translate technical concepts for non-technical audiences
• Advanced Excel skills for large data sets, including pivot tables
• Ability to adapt to change, think quickly, work independently, and manage multiple competing priorities and deadlines
• High attention to detail and strong problem-solving/troubleshooting skills
• Willingness to travel up to 10%

Preferred Skills & Qualifications

• Experience in the healthcare industry, especially with hospital EHR systems (e.g., Epic, Cerner/Oracle Health, MEDITECH) or ADC systems (e.g., Omnicell, Pyxis)
• Experience with AWS services (e.g., AWS Glue, Step Functions, Lambda) or other cloud data infrastructure
• Experience coding in Python, Ruby, or another scripting language
• Experience working with PHI and familiarity with HIPAA requirements
• Prior experience on an Operations or Implementation team, especially deploying
• SaaS products in client environments
• Track record managing relationships with large, complex, or strategically important customer accounts