TOC Engineer

Location: Makati, Metro Manila, Philippines

Department: Information Technology (IT)

Work Location: hybrid

Arcadis is the worlds leading company delivering sustainable design, engineering, and consultancy solutions for natural and built assets.

We are more than 34,000 people, in over 30 countries, dedicated to improving quality of life. Everyone has an important role to play. With the power of many curious minds, together we can solve the world’s most complex challenges and deliver more impact together.

Role description: Responsible on working all tickets and other operational tasks.

Role accountabilities:

Individual responsibilities:

Backup and Restore

• Ensure regular system backups in place
• Manage and configure backup toolset
• Perform quick system restores for disaster recovery purposes

IT Asset Management

• Apply industry best practices in maintaining and operating hosting and networking assets
• Asset Change Management. Maintenance and improvements on CMDB

Monitoring and Events Management

• Provide fast and quality solutions to outages detected by our monitoring tool
• Resolve issues that has high customer impact
• Provide indebt root cause analysis, and apply logical solutions

Identify and Access Management

• Act as control and enact identity policies
• Provide SSO integration on accredited external sites/application
• Maintain health of AD infrastructure and functionalities

Software Deployment and Update Management

• Deploy latest patches on resources
• Perform in-places OS upgrades

Key shared accountabilities

• Provide the best end user experience possible
• Maintenance/Administration of Tech assets

Qualifications & Experience:

• 2 to 5 years of high technical experience in technologies mainly but not limited to Cisco and Microsoft solutions. Able to operate/navigate on technologies regarding Virtualization, PaaS, IaaS, Security and recovery, Azure Storage, AD, DNS, Windows Server OS, SCCM, Linux, PowerShell.
• Demonstrate significant technical abilities by quickly restoring outages, able to provide detailed Root Cause Analysis for server slowness/outages.
• Endpoint Management
  • Intune
  • MECM
• Monitoring & Observability Fundamentals
• Basic understanding of:
  • Infrastructure monitoring (servers, network, cloud, endpoints)
  • Metrics, logs, traces (foundational awareness)
• Familiarity with tools such as:
  • LogicMonitor
  • NagiosXI
  • Other enterprise monitoring platforms
• Alert Handling & Event Management
• Incident Management (ITIL Aligned)
• Troubleshooting
• Technical Documentation
• Willing to work on a 24x7shifting schedules including weekends and holidays.

Why Arcadis?

We can only achieve our goals when everyone is empowered to be their best. We believe everyones contribution matters. It’s why we are pioneering a skills-based approach, where you can harness your unique experience and expertise to carve your career path and maximize the impact we can make together.

You’ll do meaningful work, and no matter what role, you’ll be helping to deliver sustainable solutions for a more prosperous planet. Make your mark, on your career, your colleagues, your clients, your life and the world around you.

Together, we can create a lasting legacy.

Join Arcadis. Create a Legacy.

Our Commitment to Equality, Diversity, Inclusion & Belonging

We want you to be able to bring your best self to work every day, which is why we take equality and inclusion seriously and hold ourselves to account for our actions. Our ambition is to be an employer of choice and provide a great place to work for all our people. At Arcadis, you will have the opportunity to build the career that is right for you. Because each Arcadian has their own motivations, their own career goals. And, as a ‘people first’ business, it is why we will take the time to listen, to understand what you want from your time here, and provide the support you need to achieve your ambitions.