Product Enablement Specialist

Location: Plano, United States; Remote, United States

Department: Customer Success

Experience: 3-6

What youll do

1. Customer Onboarding

• Design and execute structured onboarding plans tailored to customer segments (SMB, mid-market, enterprise).
• Own kickoff-to-go-live execution, including timeline tracking and stakeholder engagement.
• Set and measure onboarding KPIs (time-to-value, activation success, etc.).

• Conduct live and recorded training sessions across personas—event marketers, producers, and technical stakeholders.
• Customize training based on use cases (webinars, hybrid events, virtual booths, etc.).
• Create reusable training materials, videos, and checklists.

3.Use Case Consultation

• Understand customer business objectives and translate them into platform use strategies.
• Help customers design optimal workflows using Zuddls modular capabilities.
• Review event setups and optimize configurations for success.

4.Escalation Prevention & Risk Mitigation

• Identify early warning signs and proactively address potential churn risks.
• Collaborate with CSMs to resolve issues before they escalate.
• Act as a voice of the customer to Product and Engineering teams.

5.Process & Knowledge Development

• Create onboarding playbooks and customer-facing guides.
• Document implementation best practices in Notion and LMS.
• Continuously evolve onboarding processes based on feedback and product updates.

6.Cross-functional Collaboration

• Customer Success Managers (CSMs): Collaborate on success plans and handovers post-onboarding.
• Product Team: Share customer feedback and influence roadmap decisions.
• Support Team: Align on escalation paths and ticket deflection.
• Marketing Team: Co-create training materials, case studies, and user enablement assets.

Required Skills & Experience

• 3–6 years in SaaS onboarding, implementation, or customer education roles.
• Strong command of English—written, verbal, and presentation skills.
• Comfortable using tools like Loom, Notion, Slack, Zoom, CRM systems (HubSpot/Salesforce), and Intercom.
• Analytical and structured thinker with an eye for continuous improvement.
• Ability to multitask and manage multiple onboarding timelines without dropping the ball.
• Prior experience with event technology or martech is a strong plus.

1. Remote Working, Flexible Working Locations & hours
2. Health Insurance (Medical+Vision & Dental)
3. A culture built on trust, transparency, and integrity
4. 401(k) plan
5. Employee-Friendly ESOPs
6. Flexible Leave Program
7. Competitive compensation
8. Ground floor opportunity at a fast-growing series A startup