Manager, Machine Learning

Location: Ho Chi Minh, Dong Nam Bo, Viet Nam; Hybrid

Our story might surprise you. We’re the world’s largest restaurant company—encompassing KFC, Taco Bell, and Habit Burger & Grill—but there’s a lot more going on behind the scenes than just serving great food. We put this delicious food in the hands of customers through apps, websites, kiosks, POS, and other digital dining experiences. 

We are seeking a strategic and hands-on AI Operations & Asia AI Execution Manager with a dual mandate. Approximately 80% of the initial role will lead the AI Operations and Support function, ensuring the reliability, scalability, and efficiency of AI/ML systems in production. Approximately 20% will focus on AI execution in Asia, initially for KFC in one to two priority markets. The leader will oversee a 24/7 operations team across Vietnam and Colombia, establish playbooks and SLAs, and partner closely with Data Scientists, AI Engineers, and Machine Learning Engineers on support strategies.

In parallel, this leader will partner with KFC business and AI leaders in the selected Asian markets to identify where existing global AI capabilities can create value, where new capabilities are needed, and how opportunities should be translated into executable initiatives. Working closely with the Global AI Leader and regional AI leaders, they will draw on Data Science and Machine Learning Engineering resources in the United States, Colombia, and India. As this model proves value, the role is expected to expand its market scope and regional portfolio ownership and help build local AI delivery capability in Asia, likely based in Vietnam.

We are seeking a strategic and hands-on AI Operations & Asia AI Execution Manager with a dual mandate. Approximately 80% of the initial role will lead the AI Operations and Support function, ensuring the reliability, scalability, and efficiency of AI/ML systems in production. Approximately 20% will focus on AI execution in Asia, initially for KFC in one to two priority markets. The leader will oversee a 24/7 operations team across Vietnam and Colombia, establish playbooks and SLAs, and partner closely with Data Scientists, AI Engineers, and Machine Learning Engineers on support strategies.