Field Service Manager

WHAT YOU OWN

Aftermarket revenue and margin

– Carry an annual service and parts revenue target, and a gross margin target, reported separately from boat margin

– Sell and renew service agreements across the installed base, including boats delivered before the current ownership structure, and grow the attachment rate

– Quote and close service, upgrade, and refit work using the existing rate card and parts pricing

– Track technician utilisation and billable hours, and manage capacity against demand

Field service delivery

– Plan and dispatch technicians for commissioning, warranty work, scheduled service, and emergency callouts

– Act as escalation point across the whole boat: propulsion, batteries and BMS, charging, steering and controls, hull and deck systems, electronics and infotainment

– Own first-time fix rate, mean time to repair, and response time, and report them monthly

– Coordinate with production and sales on handover and delivery of new boats

Warranty and quality feedback

– Decision authority on warranty claims sits with this role and is not delegated to sales

– Pursue supplier cost recovery on component failures

– Feed field failure data to R&D on a fixed cadence, with root cause analysis on recurring faults

Team and capability

– Lead, develop, and grow the technician team, including certification and upskilling

– Maintain and extend service documentation, fault trees, and safety procedures

– Own high-voltage safety discipline on site and in the field, with no exceptions

– Build and manage the dealer and partner service network as coverage expands

– 8+ years in marine, automotive EV, or industrial electrical field service, including team leadership

– Hands-on competence with high-voltage battery systems, electric motors, inverters, chargers, and marine electrical systems. Able to read a wiring diagram, interpret BMS diagnostics, and lead a root cause review without external help

– Demonstrated commercial ownership: quoting, pricing discipline, service contract sales, or aftermarket P&L responsibility

– Working knowledge of Directive 2013/53/EU (RCD) and relevant ISO standards for electric propulsion and marine electrical systems. ABYC familiarity is an advantage for the North American market

– Lithium-ion battery safety and charging infrastructure experience

– Fluent Swedish and English

– Driving licence. BE (car with trailer) is an advantage. Boat handling experience preferred

– Willingness to travel and occasional on-call availability

– Work on and around boats, docks, and marinas in varying weather

– Lifting up to 25 kg and working in confined battery and machinery compartments

– Service agreement attachment rate on the active installed base at target

– Aftermarket revenue and gross margin delivered, reported separately from boat sales

– First-time fix rate and mean time to repair measured, baselined, and improving

– Both technicians able to close any standard job unsupervised, evidenced not assumed

– Field failure data reaching R&D monthly, with at least one product change traceable to it