Business Operations Support Assistant

Team: Global Operations

Location: Tokyo

Commitment: Fixed Term Employee

Workplace Type: hybrid

TEAM

The Accessibility Office promotes a variety of initiatives aimed at creating an inclusive workplace and society where everyone can access the information, environments, tools, and services they need, and where individuals can work safely, comfortably, and authentically regardless of disability.

As a member of the Business Operations Support Team within the Accessibility Office, this role supports organizational operations by collaborating with various teams across Woven by Toyota. Through a wide range of responsibilities, including information management, inquiry handling, administrative processes, and content management, the role helps ensure smooth internal operations across the organization.

The Accessibility Office welcomes individuals with diverse backgrounds and experiences. We provide an environment where employees can build their careers while gradually expanding their responsibilities based on their individual experience, skills, and strengths.

WHO ARE WE LOOKING FOR?

We are looking for someone with a sense of ownership and responsibility who can drive operational tasks in collaboration with team members. We welcome individuals who can flexibly adapt to changing work environments, maintain high accuracy in their work, and have a strong attention to detail. We are also looking for candidates interested in working in a diverse, global environment and who are eager to learn new knowledge and skills.
We offer an environment where you can progressively expand your responsibilities based on your experience, skills, and aptitude.

RESPONSIBILITIES

・Handle inquiries from internal and external stakeholders (via email, chat, ticketing systems, etc.)
・Maintain and update information in internal systems and knowledge databases
・Create and update operational manuals and procedural documentation
・Process administrative requests such as purchasing applications and payment processing
・Coordinate with internal and external stakeholders and vendors, arrange meetings, and support various operational and project-related activities
・Compile, analyze, and share operational data
・Update and publish information on the internal intranet and websites
・Support the operation of internal and external events and seminars

(Note: These responsibilities are examples; the scope of work will be adjusted based on your experience and aptitude.)

MINIMUM QUALIFICATIONS

• Hold a disability certificate issued by a Japanese public institution (shogaisha techo)
• 2+ years of professional work experience
• Business-level proficiency in Japanese
• Comfortable reading and writing in English
• Experience using business software such as Google Workspace and Microsoft Office
• Experience using basic business tools (email, calendar, chat, etc.)
• Experience in data processing using Spreadsheet or Excel (VLOOKUP, Pivot Tables, etc.)
• Ability to follow rules and procedures to perform tasks accurately

NICE TO HAVES

・Experience working in a global company
・Experience reading and creating English documents using translation tools
・Experience with operational improvements using IT tools or AI
・Experience in administrative departments such as HR, Legal, Finance, Procurement, or PR
・Experience creating presentation materials or manuals
・Experience creating or updating website content
・Experience in video creation, editing, and production

(Necessary accommodations can be discussed during the selection process and after joining.)