Sales & Booking Specialist (U.S./Canada/UK background is required)

Department: Operations

Employment Type: Full Time

Location: Toronto, ON, Toronto, Remote

• Handle inbound calls and inquiries from prospective and existing customers.
• Respond professionally and promptly to customer questions regarding services, pricing, availability, and next steps.
• Understand customer needs and recommend appropriate services.
• Clearly communicate the companys services, pricing, benefits, and value proposition.
• Build rapport with customers and create a positive sales experience.
• Convert qualified leads and inquiries into booked service appointments.
• Proactively guide customers through the booking process.
• Identify customer needs, concerns, and potential objections.
• Handle objections confidently and work toward closing pending opportunities.
• Follow up with leads who have not yet booked.
• Identify appropriate upselling and cross-selling opportunities.
• Maximize opportunities to increase customer value while maintaining a customer-focused approach.
• Maintain strong customer satisfaction throughout the sales process.
• Coordinate service appointments with internal teams and ensure accurate scheduling.
• Confirm appointments and communicate relevant information to customers and internal teams.
• Maintain accurate records of customer interactions, leads, bookings, and follow-ups.
• Keep the sales pipeline organized and up to date.
• Monitor pending opportunities and proactively follow up to move leads toward booking.
• Ensure no qualified lead or customer inquiry is left without appropriate follow-up.
• Consistently meet or exceed individual weekly and monthly sales and booking targets.
• Maintain strong call-to-booking conversion rates.
• Track and manage assigned leads and opportunities.
• Monitor individual performance metrics and identify opportunities for improvement.
• Contribute to customer retention and repeat business through professional and effective communication.

Hard Requirements:

• At least 1 year of proven experience in sales, call center, inside sales, appointment setting, customer service, or another high-volume phone-based role.
• Demonstrated ability to convert inbound inquiries into appointments, sales, or other measurable outcomes.
• Strong closing and objection-handling skills.
• Excellent verbal communication and active listening skills.
• Confident and professional phone presence.
• Comfortable working in a fast-paced, metrics-driven environment.
• Highly organized and detail-oriented.
• Reliable, self-motivated, and performance-focused.
• Strong follow-up skills and ability to manage multiple opportunities simultaneously.
• Tech-savvy and comfortable using Google Workspace, CRM systems, scheduling platforms, and similar tools.
• Must have grown up in the United States, Canada, or the United Kingdom.
• Open to expatriates who have relocated abroad and are currently working or living remotely.
• Must be comfortable communicating with North American clients and working within North American business processes.
• Previous experience in construction, restoration, environmental services, or a related industry.

Schedule:

• 40 Hours/Week
• Monday-Friday 9:00AM-8:00PM EST
• Should be open to schedule including weekends and holidays

Offer and Benefits:

• Weeks 1–8: $8 USD/hour 
• Weeks 9-16: $9 USD/hour 
• Weeks 17 onwards: $10 USD/hour