Legal Case Settlement Specialist (experience in US case settlement negotiation is required)

Department: Operations

Employment Type: Full Time

Location: Toronto, ON, Toronto, Remote

• Manage assigned cases following the initial case opening and filing of Answers or Notices of Intent (NOID).
• Maintain accurate case records and update case management systems.
• Track case deadlines and monitor settlement progress.
• Ensure all case documentation is complete and organized.
• Contact opposing counsel to discuss settlement opportunities.
• Communicate with clients and debt management companies regarding settlement options.
• Negotiate resolutions aimed at avoiding court appearances whenever possible.
• Coordinate settlement documentation and follow-up activities.
• Provide clients with regular updates regarding case status.
• Explain settlement options and required next steps.
• Gather additional documentation and information when needed.
• Handle client interactions with professionalism, empathy, and confidentiality.
• Review cases involving financial hardship.
• Assist in gathering supporting documentation for hardship claims.
• Coordinate efforts to pursue dismissals or other appropriate resolutions based on client circumstances.
• Maintain organized digital case files.
• Prepare settlement-related correspondence and documentation.
• Assist attorneys with case updates and administrative tasks.
• Monitor outstanding action items to ensure timely resolution.

Hard Requirements:

• Previous experience in a law firm, legal administration, case management, collections, or settlement negotiations.
• Excellent verbal and written English communication skills.
• Strong negotiation and conflict resolution abilities.
• Outstanding organizational and time management skills.
• Ability to manage multiple cases simultaneously.
• High level of professionalism and confidentiality.
• Experience in debt resolution, consumer law, civil litigation, or collections.
• Experience communicating with attorneys, debt management companies, and court personnel.
• Familiarity with legal case management software.
• Previous remote work experience.

Schedule:

• 40 hours per week
• Monday to Friday
• 9AM - 5PM Eastern Standard Time Zone

Offer and Benefits:

• Weeks 1–6: $5 USD/hour
• Weeks 7-12: $6 USD/hour 
• Weeks 13 onwards: $7 USD/hour