Bilingual Property Management Assistant(experience with property management is required)

Department: Operations

Employment Type: Full Time

Location: Toronto, ON, Toronto, Remote

• Respond to tenant inquiries via phone, text message, and email.
• Provide updates regarding maintenance requests, lease matters, and property-related concerns.
• Maintain professional and timely communication with tenants.
• Prepare and process new lease agreements.
• Manage lease renewals and lease-related documentation.
• Assist with move-in and move-out coordination.
• Maintain accurate tenant records and lease files.
• Receive and manage maintenance work orders.
• Coordinate with vendors and contractors regarding repairs and service requests.
• Follow up on outstanding maintenance issues and tenant concerns.
• Update work order statuses within company systems.
• Process tenant statements and related documentation.
• Assist with bill payments and administrative property management tasks.
• Maintain organized records and property files.
• Support daily operations using Rentvine, AppFolio (or applicable property management software), and other company systems.
• Perform data entry and record management.
• Assist with reporting and documentation tasks.
• Support the property management team with additional administrative duties as needed.

Hard Requirements:

• Previous experience in property management, real estate administration, or virtual assistance.
• Strong written and verbal English communication skills.
• Excellent organizational and multitasking abilities.
• Ability to manage tenant communications professionally.
• Strong attention to detail and follow-through.
• Proficiency with Microsoft Office, Google Workspace, and cloud-based software.
• Experience using Rentvine, AppFolio, Buildium, Propertyware, or similar property management systems.
• Bilingual in English and Spanish.
• Experience handling maintenance coordination and lease administration.
• Familiarity with property management processes in the United States.

Schedule:

• 40 hours per week
• Monday to Friday
• 9AM - 5PM Pacific Standard Time Zone

Offer and Benefits:

• Weeks 1–6: $5 USD/hour 
• Weeks 7-12: $6 USD/hour 
• Weeks 13 onwards: $7 USD/hour