Senior Account Manager

Location: Remote

Department: Account Management

We are seeking a strategic visionary and results-driven Senior Account Manager to join our Account Management practice!

In this pivotal role, you will balance strategic leadership with hands-on management to ensure exceptional client outcomes:

• Lead and own the overall vision for at least 1 large client relationship, providing comprehensive strategic guidance that aligns with their business objectives while seamlessly integrating into an already strong client relationship
• Navigate, maintain, and cultivate senior-level stakeholder relationships, ensuring strategic alignment and business growth while maintaining appropriate professional boundaries
• Serve as the primary liaison between for the client, maintaining consistent communication with key stakeholders and ensuring all relevant client parties remain well-informed of project developments. Orchestrate cross-functional internal collaboration between marketing, analytics, creative, and strategy teams, effectively breaking down silos and ensuring seamless delivery of client objectives
• Demonstrate strong presence and confidence in ensuring client needs are met
• Proactively monitor and analyze campaign performance through BI reporting, ensuring insights are correctly interpreted and communicated to drive strategic decision-making
• Drive accountability across internal teams for deadlines, quality standards, and strategic objectives while maintaining high standards for deliverable excellence
• Identify potential challenges early and implement solutions before they become issues, advocating for both client needs and internal team well-being
• Serve as an extension of the client’s team, demonstrating passionate advocacy for their success

While focusing on these strategic initiatives, you will also ensure the flawless execution of day-to-day account management activities, including:

• Overseeing the accurate execution of work across digital advertising (Google, Meta), SEO, CRO, and analytics initiatives that consistently meets or exceeds client expectations
• Managing proactive client communications, including regular status updates and executive-level presentations
• QA-ing team deliverables and maintaining quality standards across all work products
• Supporting business development and marketing efforts by sharing strategic insights and best practices
• Facilitating effective internal and external meetings that drive project momentum and client satisfaction

Experience and Skills

• Minimum 5+ years’ experience in account management, client services, or similar role specifically within a digital agency environment
• Proven track record working with large healthcare clients, with deep understanding of digital advertising (Google, Meta), digital strategy (SEO, CRO), and analytics (BI reporting)
• Experience leading high-profile accounts in a fast-paced agency setting, with demonstrated success in managing and growing relationships with large, high-revenue clients
• Exceptional strategic thinking and analytical skills, with the ability to translate complex data insights into actionable recommendations
• Outstanding ability to bridge gaps between internal teams (marketing, analytics, creative, strategy), ensuring cross-functional collaboration and breaking down silos
• Excellent verbal and written communication skills with the confidence to push back when necessary while maintaining positive client relationships
• Detail-oriented with strong project management capabilities and proven ability to ensure accurate execution of work across all deliverables
• Demonstrated success in holding teams accountable to deadlines, quality standards, and strategic objectives
• Adaptability and innovation in the face of rapidly changing industry landscapes

Join our team and take your strategic account management career to the next level while making a significant impact in the healthcare industry!