Remote Inbound Customer Service Representative

Location: Service Call Center - Draper, UT

Time Type: Full time

Job Description

Remote Customer Service Representative - Ken Garff Listening Center

The Ken Garff Listening Center is a contact center that is currently looking for Remote Customer Service Representatives!

Great work schedule! Must be located in Utah, Texas, Nevada, Arizona, Wyoming, or Iowa

The Listening Center is open from 6 AM to 7 PM MST Monday-Friday, 8:00 AM to 4:30 PM MST Saturdays, and closed Sundays. Training class is Tentative to start on September 14th, 2026.

Must provide your own equipment to work remote.

Internet Connection (Wired Required):

• Ethernet connection only (must be hard-wired to router or wall port)
• Minimum speeds: 50 Mbps download / 20 Mbps upload
• Maximum ping: 40 ms or lower

Computer Specifications:

• Processor of Intel i5 or Higher OR AMD Ryzen 5 or Higher
• RAM: 16 GB minimum
• Storage: 256 GB or more
• System Firmware: UEFI with Secure Boot enabled
• TPM: Version 2.0
• Graphics: Compatible with DirectX 12 or later with WDDM 2.0 driver
• Operating System: Windows 11 required
  Apple/Mac devices are not supported

Peripherals and Remote Setup:

• Minimum of 2 monitors (dual-monitor setup required)
• Webcam (built-in or external)
• Smartphone
• Headset with microphone
• Keyboard and mouse

Quiet working area free from distractions

Here’s what you’ll be doing:

• Answer inbound customer calls promptly and professionally.
• Determine the customer’s concerns and schedule the necessary appointment.
• Communicate with the customer in a way that leaves them feeling comfortable, informed, and feeling that they have been heard.
• Document and update customer records.
• Establish and maintain great customer relationships.
• Be a team player and uphold Ken Garff’s standards of professionalism and integrity.

Qualifications:

• Positive, energetic, enthusiastic, and service-oriented.
• Must provide your own equipment
• Proficient computer skills, capable of managing multiple systems, and able to type 30 + wpm
• The ability to help solve customer problems
• Excellent problem-solving and communication skills. (Written and verbal)
• Ability to multitask, organize & prioritize—in other words, work smart.
• Previous customer service or call center experience is a plus.
• High School Diploma or equivalent
• Must be 18 years or older and authorized to work in the U.S.
• Bilingual in Spanish is a PLUS!
• Must be located in Utah, Texas, Nevada, Arizona, Wyoming, or Iowa

Benefits of working at Ken Garff Listening Center:

• Earn a college degree, no cost to you!
• Paid training—we care about your success.
• Flexible schedule!
• Real career growth at a nationwide automotive powerhouse
• Competitive base pay
• Paid Time Off
• Great benefits package: Medical, Dental, Vision, Short and Long-term disability, AD&D, and Life Insurance
• 401 (k) with Company match
• Optional Year-end bonus program
• Employee discounts on Vehicle Purchase, Parts, Service, and More!
• Great people with a great culture

Job Type: Full-Time (35–40-hour work week)

Pay: Starting at $16.00 per hour

$16.25 per hour for Spanish bilingual candidates

We are an Equal Opportunity Employer
((We Hear You))