Fraud Operations Specialist

Team: Brokerage Ops

Location: Palo Alto, CA (Open to US-based Remote), Austin, TX, Charlotte, NC, San Francisco, CA, Boston, MA, Denver, CO

Commitment: Full-time

Workplace Type: hybrid

Wealthfront is currently hiring a fully remote Fraud Operations Specialist to be responsible for daily fraud monitoring and investigation functions. Fraud Operations is a division of Wealthfront Brokerage and works closely with Brokerage Operations, Compliance, and all other divisions of Wealthfront Corporation, including the engineering and product teams.

Responsibilities

Fraud Investigations
• Assist in the identification of unusual financial activity indicative of money laundering, financial fraud and/or financial crime. 
• Conduct complex investigations aimed at identifying criminal activities and preventing fraud on our platform. 
• Perform data-driven analysis to identify vulnerabilities and/or proactively determine potential issues or areas of improvement.
• Perform thorough analyses of account and transaction history to detect and elaborate on established patterns related to fraud and anti-money laundering (AML) typologies.
• Conduct holistic account and transaction monitoring in support of Wealthfront’s BSA/AML and Sanctions programs.
• Coordinate fraud investigations and recoveries with contra firms.
• Present findings of investigations to different stakeholders within the firm. 
• Create, implement, and update policies and procedures to further develop Wealthfront’s anti-financial crime and transaction monitoring program.
• Research fraud, identity and user behavior to contribute to rules, models and other detection systems.
• Maintain subject matter expertise and ensure work completed adheres to applicable regulations, policies, and procedures.
• Assist in the identification of process improvements and automation opportunities.
 
Cross Functional
• Coordinate with Financial Crimes Compliance to ensure fraud and non-fraud-related cases are properly escalated for investigation and SAR filing consideration.
• Partner with Engineering teams to implement automated solutions.
• Work with other product areas to develop new data driven controls for optimizing user experience while detecting and preventing fraud.
• Work with our support team to resolve client inquiries.
 

Requirements

• 1-3 years of fraud investigations experience in the financial services industry. 
• Strong research and investigation skills, including synthesizing large amounts of information and evaluating transaction data.
• Experience investigating fraud typologies such as Wire, ACH, Debit Card, Online Account Takeover, Identity Theft, Elder Financial Exploitation, and New Account Fraud.
• Ability to manage competing priorities and adapt quickly in a dynamic, fast-paced environment. 
• Strong attention to detail and ability to produce accurate, well-documented work.
• Ability to make sound, risk-based decisions with limited information.
• Excellent written and verbal communication skills. 
• Strong collaboration skills and ability to work effectively with cross-functional teams.
• Embody the qualities of being a true team player - curiosity, humility, intelligence, and openness to both positive and constructive feedback.
• Demonstrated curiosity and a proactive approach to identifying patterns and emerging risks.

Preferred Qualifications

• Experience with disputes and knowledge of Reg E.
• Familiarity with Anti-Money Laundering (AML), Anti-Threat Finance (ATF), OFAC, Financial Intelligence analysis and Counter-Intelligence analysis.
• Experience with SQL, dashboard creation, and/or other data analysis tools.
• Knowledge of FINRA, NACHA, SEC and MSRB rules and regulations.