Clinical Application Support

Department: Technology

Location: Remote

Employment Type: FullTime

Description of the Role:

This is the principal purpose or focus of the role. The summary should provide information to distinguish the roles major function and activities from those of other roles.

The Clinical Application Specialist is a key member of the Clinical Applications Support (CAS) team and serves as a subject matter expert for Electronic Health Record (EHR) systems and related clinical applications. This is a junior-to-mid level individual contributor role that partners closely with provider practices, Practice Transformation Managers (PTMs), Operations, Performance, and internal technology teams to optimize EHR workflows, improve clinical data capture, and support value-based care initiatives.

The Clinical Application Specialist moves beyond reactive support and plays a proactive role in practice engagement, workflow optimization, documentation standardization, and clinical data enablement. The role is designed to help expand the CAS team’s impact into workflow and EHR data optimization projects—supporting improved quality reporting outcomes while reducing dependence on manual chart abstraction.

Essential Functions of the Role:

Essential functions are the duties and responsibilities that are essential to the role and account for more than 50% of work time. These functions should be specific and action oriented.

EHR & Clinical Application Support

• Serve as a primary point of contact for EHR-related support, configuration guidance, and workflow troubleshooting for internal teams and provider practices.

• Identify, own, and resolve EHR and clinical application issues through to full resolution, coordinating with vendors and internal stakeholders as needed.

• Support practice onboarding activities including EHR access setup, workflow discovery, CEHRT review, and system readiness validation.

Workflow Optimization & Clinical Data Enablement

• Analyze clinical workflows to identify opportunities to improve documentation, coding, and structured data capture at the point of care.

• Develop and maintain standardized EHR workflow guidance, templates, and step-by-step reference materials across supported EHR platforms.

• Partner with practices to reduce reliance on manual chart abstraction by promoting optimized clinical documentation and discrete data capture habits.

Strategic Initiatives & Configuration Support

• Support configuration and optimization efforts related to patient flagging, diagnosis code workflows, and quality-focused documentation practices.

• Collaborate with internal teams and EHR vendors on workflow enhancements that support value-based care initiatives.

• Contribute to clinical data optimization projects by helping identify workflow gaps and supported structed data improvements at the practice/EHR level.

Integrations, Data Feeds & Quality Support

• Assist with EHR integration activities including clinical data feeds, vendor transitions, and ongoing maintenance.

• Support QRDA I file acquisition efforts through practice and/or EHR vendor extraction coordination, file validation, and error follow-up.

• Participate in CEHRT compliance verification and documentation activities.

Qualifications, Knowledge, and Skills

Minimum Requirements

Education:

• Associate’s degree in healthcare, business, information systems, or related field required; Bachelor’s degree preferred.

Experience:

• 1–3 years of experience supporting EHR systems, clinical applications, or healthcare technology environments.

• Direct experience working with provider practices, clinical staff, or healthcare operations teams.

Licensure/Certifications:

• None required.

Knowledge, Skills, and Abilities

• Working knowledge of common EHR platforms such as Epic, NextGen, Athenahealth, Practice Fusion, Allscripts, or similar systems.

• Understanding of clinical workflows, documentation practices, and structured data capture for quality reporting purposes.

• Familiarity with value-based care models such as MSSP or private payer VBC programs is a plus.

• Experience supporting EHR integrations, data feeds, or vendor coordination preferred.

• Strong analytical and problem-solving skills with a track record of seeing issues through to resolution.

• Clear written and verbal communication skills, with the ability to translate technical concepts to non-technical audiences.

• Strong organizational skills with attention to detail and documentation discipline.

• Ability to manage priorities effectively in a fast-paced, evolving environment.

• Proficiency with Microsoft Office and collaboration tools including Teams and SharePoint.

Other

• Maintain confidentiality, data security, and professionalism at all times.

• Collaborative, service-oriented mindset with a proactive approach to continuous improvement.

• Willingness to learn new systems, workflows, and healthcare programs as the CAS function continues to mature.