Help Desk Technician

Location: Remote

Open to candidates located in Colombia.

Requirements:

• Excellent command of the English language (Written and verbal).
• Minimum 3 years of IT Help Desk or Systems admin experience.
• Working Knowledge of Microsoft 365, Windows Operating Systems, Desktop Troubleshooting, Active Directory, DNS, DHCP, File Servers
• General software installation, and troubleshooting.
• DMS setup and troubleshooting, printers and print servers, fax, VPN, Cisco, Networking, Wireless, Remote Monitoring, and Management software.
• Web Filtering.

Desired Qualifications 

• Knowledge of Dealer Management Systems like CDK, DealerTrack, Reynolds & Reynolds.
• Other common auto dealership software
• Degree in Computer Science, Information Technology, or related fields
• Microsoft certifications
• Cisco Certifications

Responsibilities:

• Taking support calls and providing customer service, troubleshooting, ticket creation/progress updates, assisting in documenting, and recommending day-to-day fixes to end-users and team members.
• Providing excellent customer service and technical support to customers. This means resolving their issues to their satisfaction.
• Troubleshooting Hardware, PCs, servers, WIFI and Networking equipment, etc.
• Coordinate with other support technicians to resolve client issues.
• Updating Tickets and projects in the ticketing system.
• Monitor assigned tickets and keep the team and clients informed.
• Other support as needed.