Director of Product, Customer Experience

Team: Product Management

Location: Remote

Commitment: Full-Time

Workplace Type: remote

Salary:

About Voltus

Role Overview

What Youll Do

Define and drive product strategy across the customer experience — dispatch, performance, settlement, metering and hardware data, and the financial experience — from how customers enroll and manage their assets to how they understand and trust every dollar Voltus earns them.

Lead and grow a team of product managers as a player-coach, fostering a culture of extreme ownership, rapid velocity, and customer obsession while staying close to the craft, and modeling how AI raises the ceiling on what a small, sharp product team can deliver.

Build a customer experience that scales, turning a historically high-touch, service-led relationship into a product customers can self-serve, and one ready for new resource types, segments, and markets.

Collaborate cross-functionally with the market platform PM team, engineering, design, energy markets, GTM, and executive leadership to prioritize, build, and ship impactful solutions at scale.

Balance vision and execution, moving fluidly between long-term strategy and hands-on product design, discovery, experimentation, and iteration.

Own the metrics that matter: customer engagement, retention, settlement accuracy, value per MW, and financial transparency. You dont just ship features; you create outcomes.

Qualifications & Skills

10+ years in Product Management, with at least 3+ years leading and scaling PM teams in high-growth environments.

Deep expertise in energy markets, specifically demand response, DER participation, energy storage, or grid services. You understand enrollment, dispatch, performance measurement, and settlement, and you can hold your own with our Energy Markets team. This is a hard requirement, not a nice-to-have.

Proven track record shipping customer-facing products at scale, ideally turning high-touch, data intensive, financially driven relationships into scalable, self-serve product experiences.

Player-coach orientation, you want to lead and develop a team and stay close to the craft, and youre energized by both.

Fluency turning economic complexity into trust. Youve built experiences where customers need to understand the financials — earnings, settlement, performance.

A track record of bringing AI into how product teams work. Youve introduced AI tools and practices into a product organization — not just shipped AI features — and measurably improved how your team does discovery, writes specs, prototypes, and ships features. You can bring skeptics along and set a standard others follow.

Scrappy and action-oriented. You move fast, make hard calls with incomplete information but honed intuition, and do what needs to be done.

Effective communicator and cross-functional influencer, including at the executive level.