Operations Associate (Licensed)

Department: Operations

Location: Remote

Compensation: $55K – $65K • Offers Equity • Offers Bonus

Employment Type: FullTime

The Problem Were Solving

Most people dont think twice about going to the doctor. But for over 85 million uninsured and underinsured Americans — the cashiers, drivers, home health aides, and construction workers who keep this country running — getting care is complicated, expensive, and often out of reach.

We built Vitable to change that.

Vitable is the health benefits platform designed for every worker. We make it easy for employers to offer real, high-quality healthcare to their teams — not watered-down coverage, but benefits that actually work. Its better for employees. Its smarter for employers. And it matters.

Were a small, passionate team moving fast and solving a problem that genuinely deserves solving. If youre looking for a place where your work has a tangible impact on real peoples lives, youve found it.

We are looking for licensed insurance agents to help our members navigate the benefits industry with a high-touch, customer-centric experience. This position will join our Client Operations Team.

Vitable is a digital-first benefits platform. Members can sign up for insurance directly on our website but at times will need expert guidance. In this position, youll be our members first point of contact when they reach out for support. Your goal will be to leverage your insurance knowledge to help our members find the best option for their unique needs. The majority of your day will be spent on the phone assisting members with their insurance enrollments and becoming an expert on the Vitable experience.

Responsibilities Include But Are Not Limited To

• Providing customers a seamless support experience

• Submitting applications to the carrier and owning till approval

• Helping customers navigate the healthcare system 

• Quickly identifying and resolving issues for customers when transactions and experiences don’t go exactly as planned

• Comprehensively documenting phone calls and emails with members in Zendesk

• Answering qualifying and benefit specific questions

• Providing phone and email coverage for our members as scheduled
  

Experience & Qualifications

When reviewing resumes we’ll be looking to see that you:

• Are a licensed insurance agent

• Have experience working with Healthcare.gov and/or other state based exchanges such as Covered California

If we have an opportunity to engage you in your interview process, we’ll look to assess how you

• Communicate clearly and effectively in both verbal and written formats.

• Demonstrate patience, empathy, and the ability to stay composed under stress.

• Apply your insurance expertise to guide individuals through the process of signing up for health coverage.

• Navigate and perform confidently within support or sales-based digital platforms.

We Will Prioritize Candidates Who

• Have experience using Zendesk

• Have 5+ State Licenses

• Are fluently bilingual

We believe in taking care of the people who take care of our members.

Heres what that looks like:

• 100% Silver Plan medical coverage — plus dental and vision

• Vitable Primary Care membership — the same care we give our members, yours too

• 401(k) and life insurance

• Unlimited PTO — and we actually mean it

• Remote-first — work from wherever you do your best thinking

• MacBook and home office setup stipend — the gear you need to do great work

• Competitive equity — youre building something real, you should own a piece of it

  *above benefits are for Full Time US-Based Employees, please talk with the hiring team for options otherwise

Are You Our Kind of Person?

We dont have a big corporate machine behind us. What we have is a clear mission, a lot of heart, and a deep sense of urgency about the problem were solving. That means we move fast, figure things out, and hold ourselves to a high bar — not because someones watching, but because we care.

Youll thrive here if youre the kind of person who:

• Feels personally connected to making healthcare more accessible

• Gets energized by building, not just maintaining

• Can navigate ambiguity without losing momentum

• Does the unglamorous work when it needs doing — and does it well

• Asks for help when you need it and offers it when you see someone else does

• Cares about the details, but keeps sight of the bigger picture

Were a team that shows up for each other. We celebrate wins together, work through hard problems together, and genuinely like each other. If something feels off, we say so. If someones struggling, we notice.

No egos. No jerks. Just good humans doing meaningful work — and having fun doing it.

One Last Note on Who We Hire

The people we serve are diverse — and our team should be too. Were committed to building a workplace where different backgrounds, experiences, and perspectives arent just welcomed, theyre essential to the work.

Vitable is an equal opportunity employer. We dont hire to check boxes. We hire people who care about what were building and bring something real to the table.

If this role excites you but you dont meet every requirement on the list, please apply anyway. We mean that.