Accounts Receivable Associate

Location: Costa Rica Remote Office

Time Type: Full time

Job Description

Upjohn Export B.V. sucursal Costa Rica

Viatris is a global healthcare company uniquely positioned to bridge the traditional divide between generics and brands, combining the best of both to more holistically address healthcare needs globally. With a mission to empower people worldwide to live healthier at every stage of life, we provide access at scale, currently supplying high-quality medicines to approximately 1 billion patients around the world annually and touching all of lifes moments, from birth to the end of life, acute conditions to chronic diseases.

We have been included on number of award lists that demonstrate the impact we are making.
 

Every day, we rise to the challenge to make a difference and here’s how the Accounts Receivable Associate role will make an impact:

 

This position is responsible for ensuring that the assigned portfolio is appropriately reviewed on a weekly basis and that all Accounts Receivable (AR) activities are completed in accordance with customer agreements and established policies and procedures. The role works closely with internal and external customers, Sales, Commercial, Customer Relations, internal AR departments, and Finance on matters requiring customer reconciliation and close account follow-up.

Perform job functions in accordance with all applicable Standard Operating Procedures (SOP), federal and state laws, Occupational Safety and Health Administration (OSHA) guidelines, health authority regulations, and departmental processes.

 

Perform job functions in accordance with all applicable Standard Operating Procedures (SOP), federal and state laws, Occupational Safety and Health Administration (OSHA) guidelines, health authority regulations, and departmental processes. 

 

Key responsibilities for this role include:

• Review portfolio aging and follow the collection strategy.
• Monitor customer payment trends using various SAP reporting tools and communicate findings to the AR Team Lead during weekly reviews and monthly metrics reporting.
• Identify the basic cause of invoice, payment, or account discrepancies and route issues to the appropriate department for resolution, with guidance when needed.
• Record, track, and resolve invoice discrepancies or disputes with customers or internal departments in the Account Log.
• Notify the Credit Department promptly of all accounts experiencing financial difficulties.
• Immediately escalate any concerns, such as changes in customer payment trends or other payment-related challenges.
• Understand unapplied and unallocated cash, as well as account reconciliations.
• Ensure all assigned functions are performed in accordance with Viatris internal controls, policies, and procedures.
• Develop a strong knowledge of customer policies and procedures related to Collections and Credit, and comply with the language of customer and/or State agreements.
• Proactively follow up with customers and ensure payments are received on time, as well as other activities within compliance requirements and due dates.
• Record, track, and monitor the status of customer payments and respond to inquiries, including Statements of Account and invoice copies.
• Ensure the accuracy and completeness of information used in calculations and reporting.
• Reconcile payment variances and trends to resolve customer issues, including collection of deductions.
• Interact effectively with various key internal and external stakeholders, including presenting the status of lower-complexity customer accounts.
• Perform other duties as assigned.

 

 

The minimum qualifications for this role are:

• Bachelor’s degree in Accounting, Finance, Business Administration, or a related field, or an equivalent combination of education and experience.
• 1–3 years of relevant experience, preferably in Accounts Receivable, Accounting, or Finance.
• Knowledge of Accounts Receivable processes and a computerized accounting environment.
• Experience with SAP and Microsoft Office, particularly Excel, is preferred.
• Strong analytical, problem-solving, organizational, and attention-to-detail skills.
• Ability to analyze, summarize, and clearly present large volumes of data.
• Excellent verbal and written communication skills, including the ability to communicate effectively with employees at all levels and with customers.
• Ability to work independently and collaboratively, prioritize multiple tasks, and meet deadlines.
• Ability to identify root causes, resolve issues, and appropriately escalate matters when needed.
• Ability to prepare reports, business correspondence, and presentations.
• Ability to perform basic calculations, including percentages, ratios, and rates.
• Professional proficiency in English, both written and verbal.

At Viatris, we offer competitive salaries, benefits and an inclusive environment where you can use your experiences, perspectives and skills to help make an impact on the lives of others. 

Viatris is an Equal Opportunity Employer.

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