Customer Service Representative (German Market)

Location: Remote

Department: Group Travel

Join us at Ventura TRAVEL – a group of specialized travel brands that unleash the adventurer in every person!

Do you love ensuring every detail is taken care of so travelers can fully enjoy their adventures? As a Customer Service Specialist at Ventura TRAVEL, you’ll be the go-to person who prepares our customers for their journeys and supports them if anything unexpected comes up. If you thrive on organization, empathy, and problem-solving, this role is your chance to shine. At Ventura TRAVEL, we offer authentic, interactive, and innovative travel experiences. We truly want our travelers to soak in the enriching culture and stunning beauty of the country while engaging in fun group activities with the locals. Come join us and be a part of something truly special!

On daily basis, you will 

• Service as the primary contact for travelers prior to departure.
• Communicate with travelers by email and phone in a helpful and friendly manner.
• Achieve monthly and quarterly customer satisfaction goals.
• Prepare travelers for their upcoming trip in a video meeting.
• Ensure that all travel documents are thorough, complete and accurate.
• Organize transfers, flights and additional service to ensure every detail is arranged.
• Address passenger emergencies during trips and assist with claims processing afterward.
• Use AI tools to save time and improve how you work.

The basics you bring along 

• At least 2 years of customer service experience with strong and proven results.
• You bring strong attention to detail and ensure accuracy at every step.
• You stay calm and focused, even in emergencies or stressful situations.
• You think creatively and always keep the travelers needs front and center.
• You use digital tools to work smarter, not harder – and are open to new ones.
• You’re a team player and communicate clearly and respectfully.
• You speak and write German fluently, and are confident in English as well.
• You are willing to take on emergency shifts (24/7) during travel seasons.

You can impress us even more with

• Experience in the travel industry.
• Familiarity with digital tools like CRMs or booking platforms.
• Experience working with different types of clients.

What we promise you

• Freedom to be creative in achieving results.
• International & friendly working environment.
• Quarterly Social Days and Team Events.
• Work out of other offices in the Ventura network around the world.
• Opportunity to constantly learn and grow.
• We care about the well-being of your employees (regular O3, satisfaction surveys etc.)
• Yearly 2-week offsite.
• Participation in the overall companys profits.
• Visit our Career Page to get more insights into our office life.

Confidentiality & Diversity 

Applications at Ventura TRAVEL are treated with strict confidentiality. We use a professional HR-Software that only grants access to your applications to HR, the Recruiting Manager, and the interviewers. 

It is our commitment that every qualified person will be evaluated according to skills regardless of age, gender identity, ethnicity, sexual orientation, disability status, or religion.