Offshore Technical Support & API Implementation Specialist

Location: Remote

Role: Offshore Technical Support & API Implementation Specialist
Location: South Asia
Employment Type: Full-time
Level: Intermediate
Compensation: Salary + Bonus + OTE + Health Benefits

About Veem
Veem is transforming global money movement. Traditional cross-border payments are slow, expensive, and opaque—we’ve built a platform that makes them seamless, transparent, and scalable.

Our solution combines global payments, FX optimization, and embedded financial tools to help businesses—from SMBs to large platforms—operate and grow internationally with confidence.

We take a partner-first approach, working closely with customers to unlock revenue opportunities and drive real business impact.

Why Join Veem
* Impact: Help businesses move billions globally, more efficiently
* Growth: Be part of a fast-scaling fintech and embedded finance space
* Ownership: Contribute meaningfully and see results quickly
* Collaboration: Work cross-functionally across Product, Sales, and Ops
* Innovation: Shape the future of B2B payments

Role snapshot

Intermediate individual-contributor role blending frontline technical support with customer and partner API implementation. The hire will support customers by phone, email, and chat while guiding integrations from configuration through testing, launch, and post-launch stabilization.

Ideal candidate profile

• 3+ years in API implementation, technical onboarding, SaaS support, or another client-facing technical role.
• Hands-on REST APIs, JSON, authentication/OAuth, webhooks, Postman, and OpenAPI.
• Can test APIs, inspect logs/payloads, isolate root causes, and clearly document reproduction steps.
• Comfortable guiding both technical and business stakeholders through an integration.
• Strong customer support ownership across phone, email, and live chat.
• Organized enough to balance queue coverage, multiple implementations, documentation, and follow-ups.
• AI experience: able to test/refine prompts, agents, or automated workflows and monitor quality.

Preferred background

• Fintech, payments, banking, financial services, or another regulated environment.
• Payment workflows: transaction processing, reconciliation, international payments, KYC, business verification. API monitoring, SQL, scripting, developer tools, middleware, or automation platforms.
• Experience partnering with Engineering and writing high-quality technical issue reports or implementation documentation.