Systems Engineer I (Hybrid)

Department: Service Delivery

Employment Type: Full Time

Location: Nashville, TN, Nashville, Tennessee, Hybrid

What you will be doing:

• Receive and respond to escalated service requests, incidents and change requests in a timely manner 
• Troubleshoot issues across LOB applications, Microsoft Office, browsers, networking (DNS, DHCP, ISP), VPN/RDS/Citrix, wireless, and peripherals such as printers
• Complete technical administrative tasks such as virus/malware removal, phishing email remediation, add/remove/change virtual server resources, and application password resets 
• Expertise with Active Directory and Group Policy Management 
• Strong background working in Microsoft 365 Partner Center/Entra ID
• Identify recurring issues and initiate problem tickets for them 
• Make recommendations for improvements of supported hardware and software, with an eye on our clientele’s security posture 
• Maintain accurate and real time timesheets, record complete and accurate notes of troubleshooting and communication with clients
• Occasional on-site presence to client sites as required
• Participate in the on-call rotation (1 week every 3-4 months)
• Additional duties as required

The tools you bring:

• 2+ years relevant technical experience OR 1 year experience in Service Technician I or II at VC3 
• 2+ years experience managing: Windows Service, Microsoft/Office 365, Active Directory, GPOs, Virus and Security, TCP/IP, DHCP, DNS, Hyper-V and VMWare
• CompTIA Network/A+, Microsoft 365 or Azure certifications highly desired
• Go Beyond – you take that extra step to create moments that are unexpected but appreciated.
• Own It - You have the courage to do whats right, the resolve to take responsibility, and the grit to cross the finish line.
• Be Curious - You challenge the status quo and aim for continuous improvement and constant learning. 
• Serve as One - You believe that together, we are greater than the sum of our individuals, and that teamwork is essential to success. 

What’s in it for you:

• Flexibility – We’re remote-first, but not remote-only. Some roles include an onsite component, depending on team needs. We aim to give you the flexibility to do your best work, plus company-paid time off to help you thrive in work and in life.
• Well-being & Support - Caring for our team goes beyond the workday. We offer a range of benefits to support your overall well-being, from mental health and leave support through our Employee and Family Assistance Program, to financial wellness through company-matched 401(k)/RRSP plans. Whether it’s today’s needs or tomorrow’s goals, we’ve got you covered. 
• Grow with Us – Whether you’re just getting started or ready to take the next step, we are committed to investing in your growth. We offer structured development through our Leadership Academy, monthly learning sessions, mentorship programs, learning reimbursements, internal career fairs, job shadowing, and personalized career-pathing to support internal mobility.
• People-First Culture – We live our values, support each other, and create a space where everyone belongs. We have a common goal of doing work that matters, with autonomy, recognition, and a mission to serve those who serve. 
• Transparent Leadership – From open communication to clear company goals, our leaders are involved, and our managers are here to support your growth every step of the way.